Customer Service Representative

We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Lakeland could be the fit for you! We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

Responsibilities:

• Act as a primary contact for clients
• Assist with the development and maintenance of client relationships
• Consult and be a resource for clients during the purchasing process
• Be knowledgeable of all products and services offered
• Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
• Communicate with production team and customers on a regular basis
• Review customer files to ensure production quality and accuracy
• Be highly responsive to customer inquiries

• Understand and consult with customers on internet and print marketing solutions
• Strategize with customers by listening, interpreting their needs, and advising on solutions
• Communicate courteously with customers though email, over the phone, and in person
• Assist customers with the resolution of any problems that may arise
• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• 2-3 years facing customer service experience required
• High School diploma or GED required, college education in Marketing, Communications or Business preferred