Our client is searching for a Patient Care Coordinator. This is a full-time, non-exempt position and will report directly to the owner of the business.

Benefits include PTO, 401(k), health insurance, voluntary benefits, discounts, treatments, and bonuses. Experience in a medical spa is preferred but not required.

SUMMARY

The Patient Care Coordinator is responsible for front of the house responsibilities. The ideal candidate must be able to use technology on all levels, prioritize patient and business needs, and shift from task to task easily while maintaining composure.

ESSENTIAL FUNCTIONS

• Greet all patients in a friendly and welcoming manner
• Confirm all appointments in advance and constantly and efficiently optimize the schedule
• Monitor all no-shows and call within 5-10 min of appointment time. Rebook if possible or follow no-show medical spa procedures
• Communicate no-show policy to all patients
• Document all communication in EHR
• Open and close office daily according to medical spa standards
• Answer all phone calls with positivity and a smile
• Respond to all voicemail messages according to medical spa standards
• Schedule all patient treatments and track no-shows and cancellations
• Follow check in and check out procedures
• Keep up to date with electronic copies of consent and intake forms
• Address and predict any scheduling conflicts immediately and with urgency daily
• Update all patients' appointments regarding numbing cream procedures
• Check lead system regularly and contact patients in a timely manner
• Facebook Checks ins and monitor Facebook and Instagram and Google (social media)
• Solicit patient reviews for Google
• Assist patients as needed with product rewards
• Perform duties as assigned and participate in cross training
• Clean and maintain equipment, restrooms, waiting area and overall spa atmosphere daily. Examples include but are not limited to the following : trash and recycling removal at the end of the day, toilets and sinks cleaned, toilet paper and paper towels restocked, clean treatment rooms with Clorox wipes, and vacuum.
• Maintain patient confidentiality and HIPAA requirements

KNOWLEDGE, SKILLS, and ABILITIES

• Excellent organizational skills
• Strong ability to organize and prioritize
• Proven ability to manage projects
• Strong written and verbal communication skills; able to communicate effectively with persuasion and passion
• Task-oriented and strong attention to details
• Proficiency in multiple software programs, including Zenoti, and the ability to learn quickly

TRAINING and EXPERIENCE

• Bachelor's Degree preferred but not required
• 3 years of experience in a medical, spa, or office role is preferred but not required

PHYSICAL REQUIREMENTS

• Not a remote position. Requires work in a typical office setting where time is spent working on a computer.
• Access to reliable transportation

As part of our hiring process, we require all candidates to complete the predictive index, which will be provided during or after the initial virtual interview

Last updated : 2024-04-27