Description

POSITION SUMMARY

This position provides resources and assistance to patients for accessing clinical and supportive care services offered within the Fetter Health Care Network System (FHCN) and the community. As needed, coordinates and facilitates patient appointments for services.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following).

• Completes the initial interviews with the patient and his or her family to assess the eligibility for services.
• Screens and evaluates patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications.
• Assists patients and families with inquiries, provides resources, distributes educational literature, and directs to community partners.
• Assists patients with literacy issues to complete necessary documents.
• Ensures appropriate signatures are obtained on all necessary forms.
• Acts as the on-site expert for all patient and clinician questions about our programs, devices, and platforms.
• Acts as a liaison between programs and services to ensure the smooth flow of information and minimize conflict between the subsystems.
• Constantly improves the patient enrollment experience and shares feedback with the rest of the team on needed improvements.
• Establishes and maintains credibility and good public relations with significant formal and informal resource systems.
• Supports department in the implementation of initiatives through the participation of special projects as needed.
• Participates in ongoing, comprehensive training programs as required.
• Identifies high-risk patients, which include the subpopulation of patients with multiple, chronic comorbidities, through varying methods such as collaboration with FHCN’s clinical teams, patients’ caregivers, family, and patients’ health plans.
• Collaborates with case managers with FHCN’s contracted health plans to ensure attributed members receive timely, hassle-free access to necessary care.
• Maintains accurate and complete documentation of all care coordination services and ensures notes are entered contemporaneously with services in the electronic health record.
• Takes responsibility for understanding others, dealing effectively with conflicting views or issues, and mediating fair solutions.

Requirements

KNOWLEDGE SKILLS, AND ABILITIES REQUIRED:

Ability to assess and identify patient’s social determinants of health, such as housing, transportation, and access to nutritious food, to gain insight into how they may impact closing patient care gaps; work to coordinate services as needed to mitigate barriers.

Ability to deliver clear, effective communication via telephone, in written form, e-mail, or in person.

Ability to ensure information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.

Ability to work with and help others to accomplish objectives.

Substantial interpersonal skills necessary to interact with patients, their families, and to collaborate care with other health team members.

Ability to prepare reports, correspondence, and documentation.

Ability to comprehend complex documents and concepts.

Ability and willingness to maintain patient confidentiality.

Ability to establish and maintain effective working relationships with agency staff, community partners, and public.

EDUCATION AND EXPERIENCE

A high school diploma / GED required. Associate degree preferred.

Two years of relevant administrative experience in a healthcare setting, preferred.

Intermediate skills in MS Office Excel, Outlook, and Word.

Valid driver’s license preferred.

Ability to travel to multiple sites as required.