Summary Statement

With ten patient care facilities along the coast of South Carolina, Carolina Orthotics & Prosthetics (COP) has been servicing the surrounding Lowcountry with quality orthotic, prosthetic and pedorthic care for over 30 years. In 2021, Carolina Orthotics and Prosthetics joined Ottobock Patient Care. Together, we are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry.

We are currently looking for an Patient Care Coordinator at our North Charleston, SC office.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in OPIE in compliance with best practices established by the company.
• Collaborate with various internal teams to secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Maintain office petty cash as needed.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• Customer service experience preferred.
• Experience with medical terminology preferred.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Ability in critical thinking and problem-solving.
• Excellent organizational skills.
• High school diploma or equivalent.
• Two years of office administrative management, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%