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Allied Universal® Event Services, North America’s premier crowd management, event staffing, and consulting company, offers exciting careers that make you an integral part of the event excitement. Join a team that services thousands of entertainment venues like sports stadiums, concerts, convention centers, and more each year. Enjoy the flexibility of part-time work that fits your schedule. Our positions come with a range of benefits including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, and more for most full-time event security jobs.
Allied Universal® is hiring a Operations Support Manager. In partnership with Branch and functional leadership,the Operations Support Manager is responsible for the day-to-day operations of administrative functions at a such as invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for the Branch for which the Operations Manager is responsible. The Operations Support Manager is solely responsible for the development, upkeep, and maintenance of all systems at the branch level to ensure both contractual compliance and stated financial goals through direct collaboration with the branch leadership, regional management personnel and functional departments.
Additionally, the Operations Support Manager will safeguard all personnel/licensing related files and records, have ownership of uniform and equipment procurement processes, complete all necessary paperwork related to employment in conjunction with the employee, and maintain operational metrics to drive business decisions.
RESPONSIBILITIES:
Maintain future work schedules by only assigning appropriately trained personnel; implement and improve detailed tracking staff and their completed training and certifications; develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
Act in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding resolution of any shortcomings
In partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
Safeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followed
Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
Submission of procurement orders
Make productivity and cost reduction recommendations to management
In partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar.
Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times.
Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed; ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings as necessary and complete all follow up documentation according to company standards
Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training
QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
BENEFITS:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Other
$115k-144k (estimate)
03/21/2024
04/06/2024
aus.com
BOSTON, MA
>50,000
2016
DAVID SILVEY
$5B - $10B
Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We b...elieve there is no greater purpose than serving and safeguarding customers, communities and people in todays world. Allied Universal is There for you.
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The job skills required for Operations Support Manager include Leadership, Coaching, Scheduling, Problem Solving, Futures, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Support Manager positions, which can be used as a reference in future career path planning. As an Operations Support Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Support Manager. You can explore the career advancement for an Operations Support Manager below and select your interested title to get hiring information.