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Director of Operations

Washington, DC | Full Time

Job Description


Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Job Description

Allied Universal is currently hiring a Director of Operations (Dir of Ops) to oversee all Account Managers and on-site scheduled, managed business in a Mega Market by visiting client sites and ensuring the highest levels of client satisfaction and Security Professional performance.  The successful Director of Operations will achieve goals and objectives, ensure the highest level of Security Officer Quality, retain quality clients by providing excellent customer service, build and retain profitable business growth and hire and develop strong talent.


Pay: $95,000 - $100,000 per year 


Primary responsibilities for the Director of Operations include:

  • Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management
  • Conduct all business with the highest of ethical and professional standards while assuring maintaining client bill rates and overseeing billbacks
  • Develop and maintain strong working relationships with senior management at all accounts; key region and corporate functions and counterparts across the organization
  • Oversee all managed business and client relationships
  • Perform daytime client visits and post inspections
  • Negotiate client account renewals
  • Support and execute Performance Management and Talent Management programs and initiatives for all assigned personnel
  • Continually reinforce and encourage exemplary service delivery to all clients, and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention
  • Conduct all business with the highest of ethical and professional standards 
  • Maintain confidentiality of all information and data
  • Keep records and prepare accurate and timely feedback / reports as required


The ideal candidate will possess a Bachelor’s degree or related field plus at least 5 years of general management experience in a service industry.  Contract or proprietary security services experience is preferred. In addition, we seek the following:

  • Excellent interpersonal and communication skills, including highly effective written and oral delivery
  • Dedication to high quality customer service delivery and integrity through proven client and customer relationships
  • Strategic thinker with financial acumen to grow the business while maintaining and retaining current business
  • Proven track record of excellence in service and financial management (awards, top rankings, etc.) using consultative client engagement
  • Ability to establish and maintain effective working relationships with senior leadership, peers, subordinates, internal resources and clients
  • Proven track record of developing and engaging people to achieve superior results.  Passionate about coaching and development
  • Proven success in hiring the best talent and effectively managing team performance
  • Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform employee investigations 

Key Competencies:  integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results.


Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:


If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID


Company Overview

  • Website
  • Headquarters SUGAR HILL, GA
  • Size >50,000
  • Founded 2016
  • Type Private
  • Revenue $5B - $10B
  • Industry Business Services
  • About allied universal
  • Allied Universal provides security staffing, remote monitoring and janitorial services for healthcare, education, aerospace and retail sectors.

Skills for Director of Operations

The job skills required for Director of Operations include Leadership, Initiative, Customer Service, Problem Solving, Communication Skills,and Life insurance etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Operations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Operations. Select any job title you are interested in and start to search job requirements.

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Career Path for Director of Operations

The following is the career advancement route for Director of Operations positions, which can be used as a reference in future career path planning. As a Director of Operations, it can be promoted into senior positions as a Divisional Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Operations. You can explore the career advancement for a Director of Operations below and select your interested title to get hiring information.

How to Become a Director of Operations

If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.

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