We are in need of an experienced dental office manager who is looking to join a practice with a strong culture, compassionate and skilled dentists, and a support structure that creates an environment of learning and the autonomy to create change at the practice that brings about growth and success. We offer competitive pay based on experience with great benefit packages and bonus structures based on performance. We give you the tools and support needed to ensure you are in the best position to be successful. This is a unique opportunity to join a practice that is part of a larger growing organization and offers the ability to move up and take on higher positions within the company. If this sounds like an opportunity that interests you, we would like to hear from you. Please submit your resume for consideration.

Education

• High School diploma or higher preferable; previous dental office management

Duties and Responsibilities

• Serves as an office facilitator for all personnel by acting as liaison between office and Corporate and provides positive leadership. Supervises all treatment support systems and patient flow sequencing. Evaluates work performance of subordinates and mentors, counsels and provides discipline when necessary.
• Performs functions of Front Desk Supervisor, Specialty/Financial Coordinator and Receptionist as required

Major Duties

• Regulates personnel scheduling (personal days, vacations, etc.)
• Monitors and maintains time clock
• Monitors payments; responsible for petty cash and bank deposits
• Maintains collection controls and systems
• Monitors overall expenses in the office
• Coordinates staff meetings times and agenda
• Maintains control of patient scheduling
• Performs timely personnel performance standards reviews with all parties involved
• Oversees daily closeout functions as well as daily deposit with the Corporate office
• Coordinates end-of-month functions with the Corporate office
• Maintain office bulletin boards (listing of names, licenses, required postings, etc.)
• Monitors patient A/R
• Has working knowledge of all insurances; handling of claims, attachments for claims
• Addresses and resolves patient complaints
• Completes new employees packets in a timely manner and forwards it to HR Department
• Documents staff absences and tardiness
• Ensures that necessary reports are forwarded to Corporate in a timely manner
• Enforces Policies and Procedures in office and communicates any changes in same to staff
• Coordinates staffing needs, recruiting, interviewing, hiring and termination in consultation with HR Department
• Reviews patient charts making corrections with posting if needed
• Generally oversee all systems and functions performed in the operation of the office
• Takes on the responsibility of the Treatment Plan Coordinator in some offices
• Contacts maintenance for all office equipment in need of repair for optimum function
• Provides inspiring leadership to staff members
• Is a loyal foundation from which the practice can succeed and strive to build long-term patient relationships
• Shares maintenance duties when and where able
• Logs-off computer at end of day

Office Management Controls

• Receives general supervision from the Corporate Regional Administrators, Dental Directors and Corporate, who provide guidance and counseling for unusual problems, emergencies or new situations. The Office Manager performs work independently and supervises all office personnel.

Complexity

• The position involves management of all office support functions. The Office Manager plays a dominant role in assuring positive cash flow, increased patient base and support for treatment functions.

Scope and Effect

• The functions of the Office Manager will affect all the staff members, Providers, patients, and other individuals contacting the office. The Office Manager plays a dominant role in establishing optimal working conditions, productivity and patient satisfaction.

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to remain in a stationary position, either sitting or standing, for extended periods of time.
• Occasionally lifts, carries, pushes, or drags boxes or equipment up to 20 lbs.
• Frequently moves inside the office to access file cabinets, office machinery, etc.
• Occasionally required to position self in a stooping, kneeling, or crouching manner.
• Frequently required to use hands or fingers, handle or feel objects, tools, machinery and computers.
• Frequently communicates with others and must be able to exchange accurate information in these situations.
• Frequently operates a computer and other electronic equipment.
• The noise level in the work environment is usually low to moderate.

SCHEDULING REQUIREMENTS

• Requires some flexibility in scheduling, such as the ability to work evenings and weekends.