We are seeking an experienced and welcoming individual to provide in-person front desk and billing support at our mental health office in Bowie, MD. Duties may include scheduling appointments, faxing documents, calling patients, and responding to patient concerns, requesting medical records, and other duties.

Our ideal candidate is energetic, friendly, empathic, attentive, computer savvy, and organized. The candidate has:

• Excellent verbal and written communication skills and MUST be able to produce clear professional emails
• Knowing how to bill/process payments, calling insurances, processing claims and co-pays, checking CPT codes, claim denials and rejections
• Must have 1 year(s) of front desk appointment scheduling experience at a Mental Health counseling/therapist clinic (bonus points!)
• Must have billing experience at an medical office (mental health clinic is a bonus!)
• Experience with Gmail and sorting data in Excel/ Google Sheets spreadsheets
• Computer Savvy/proficient in CRM system (We use Simple Practice!)
• Experience operating cell and office phones
• Ability to meet deadlines!

The candidate must be a quick learner and able to perform most functions with personal initiative. This is an IN-PERSON part-time position, not a remote job.

Must also be knowledgeable about HIPAA regulations.

Job Type: Part-time

Pay: $17.00 - $21.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Life insurance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you able to multitask with office phones?
• Are you comfortable with working late afternoons and evenings? Some shifts will start later in the day (12pm ) and end at 8pm.
• Are you Tech-Savvy?
• Do you have experience with billing tasks (authorizations, EOBs, claims, etc) ? Candidates with this experience will be highly considered.
• This is a temporary position (20-30 hours). There is opportunity for growth after 90 days. Is this feasible for you?

Experience:

• Multi-line phone systems: 1 year (Preferred)
• Appointment scheduling: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: In person