This position is in Lisle, IL, but for greater reach, we are putting Chicago, IL as the job location

Job Purpose : You will be responsible for managing and resolving client requests and issues across multiple channels and segments while at the same time liaising with the Direct Sales Force to support Allianz Trade Americas in business production.

Key Responsibilities :

• Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
• Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
• Manages a large portfolio of policies with key responsibilities to include : Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
• Responsible for managing collection of past due invoices and other policy items for assigned portfolio
• Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
• Support implementation of Voice of the Customer initiatives in the region.

Key Experience :

• Strong people skills and ability to manage external customers including broker partners and internal agents
• High level of organization
• High level of computer literacy with an ability to quickly acclimate to new systems.
• Prior customer service experience

Key Requirements :

• Bachelor’s Degree required
• 1-2 years of Customer service or administrative experience
• Spanish speaking is a plus
• Highly computer literate with proficiency in Word, Excel and similar software.

Key Skills :

• Exceptional internal & external client service mentality
• Excellent trouble shooting skills
• Excellent written and verbal communication skills
• Excellent technical and analytical skills
• Proven ability to manage multiple work functions in a high volume setting
• Self motivated & team player

Last updated : 2024-04-23