• Delivering rapid and professional communication
• Developing trust and positive relationships with clients
• Providing anticipatory guidance for questions or concerns
• Maintaining a schedule of pre-determined email communication while also creating and sending unique responses and inquiries
• Make Scorpion product recommendations where suitable
• Translate product enthusiasm and capability into assisting clients with new products and services
• Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience
• Provide product troubleshooting and solutions to clients while maintaining composure and client focus
• Organize and manage multiple issues and projects simultaneously while maintaining deadlines

Requirements

Qualifications:

• BA/BS degree recommended, but not required
• 10 years of customer service experience
• 2-3 years of experience at tech company recommended
• Strong familiarity with desktop and phone based applications