ition Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Bakery Department to achieve sales and profit objectives.K
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Responsibilities & Accountabilities:·
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• mpions corporate and division customer service programs to meet or exceed division customer service goals.· P

• ns, organizes and directs day-to-day operations of the Bakery Department, exercising independent judgment and discretion. Conducts daily inspections of all Bakery department sections and initiates corrective measures to ensure compliance with product quality, code date standards, sanitation, safety and security requirements.· O

• rsees and assists with all bakery department duties such as: proofing, baking, decorating, slicing and packaging fresh bakery products.· I

• lements effective promotional and seasonal displays. Prevents shrink and controls expenses. Accurately completes maintains and monitor daily log sheet, purchase report, and sales and labor and other required paperwork and logs. Maintain records on ad item movement.· O

• ers, checks, receives and controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to Division directives. Stocks and rotates product. Maintains and organizes bakery department cooler and freezer. Conducts periodic inventories, processes administrative paperwork and maintains accurate department records.· E

• ures that bakery product quality, baking and decorating standards are met.· E

• ures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow. Complies with retail labeling laws, federal and state regulations and Company policies.· F

• lows Company policy in handling quick sale items. Complies with all federal, state and local health and food safety standards.·
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• ists customers by taking and filling special orders. Makes product suggestions and engages in suggestive selling. Makes intercom announcements.· E

• ures cleanliness and sanitation of sales floor and work area, freezer and cooler, equipment, and retail cases.· H

• dles customer relations. Engages in suggestive selling and other sales techniques.· M

• itors daily log sheet, purchase report and sales and labor report.· A

• ends required training and sales meetings.· I

• lements emergency procedures in the event of equipment and computer software malfunctions.· S

• ervises, motivates, directs, trains and participates in the hiring of Bakery Department personnel. Monitors associate performance and effectively recommends personnel action to store director such as hiring, firing, layoff and disciplinary action. Identifies and trains associates with high potential for advancement opportunities. Schedules personnel to ensure adequate coverage and service levels.· C

• municates sales goals, department performance and sales opportunities to department associates to ensure positive results.· C

• plies with and ensures compliance with all Company policies and procedures.· R

• olves associate complaints where appropriate and reports action taken to Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination etc. to the Store Director and assists in appropriate handling. Identifies and trains associates with high potential for advancement opportunities.· A

• wers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to the Store Director as appropriate.· A

• ends required training and sales meetings.· R

• ponsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.S
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lls and Physical Requirements:·
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• uires working knowledge of all job duties including Cake Decorator, Baker, and Sales Associate, and performs those job duties as required.· R

• uires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain professional demeanor in dealing with customers and co-workers.· M

• t have knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures and department policies and procedures.· O

• rates computer software and electronic ordering devices to order and label product, plan sales, inventory and scheduling.· R

• uires a good understanding of overall Company practices and Bakery Department policies and procedures. Requires the ability to judge and react to business activity.· M

• t frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 40 pounds. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement required to decorate, prepare and package product.· M

• t stand for long periods of time, walk, bend, stoop, twist and turn frequently and occasionally climb ladders. Manual dexterity and good eye-hand coordination are necessary. Must operate related equipment such as: oven, mixers, microwave oven, bread slicer, scales and proof boxes. Uses work aids such as knives, scrapers and decorating tools. Must use trash compactor and baler.· M

• tal alertness is necessary to ensure safe and accurate completion of work activities.· R

• uires knowledge of basic math and weights and measures.· R

• uires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people and maximize productivity. Must maintain professional demeanor in dealing with customers, vendors and co-workers.· R

• uires basic knowledge of employment laws and workplace practices.· M

• t have extensive working knowledge of profit and loss statements.· O

• rates computer software and electronic ordering devices to order product, plan sales, inventory and scheduling.· R

• uires the ability to judge and react to business activity.· C

• plies with and ensure compliance with Company grooming standards and dress code.· U

• lizes cleaning supplies, including chemicals, and equipment. Hands are frequently exposed to water and cleaning agents. Requires use of plastic or latex gloves.· O

• asional travel, including overnight travel, may be required. May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.W
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k Environment:· W

• king conditions consist of a temperature controlled store environment. Frequent exposure to 400° F while baking products. Frequent exposure to -20° F while handling products in freezer.· F

• quent exposure to flour dust.· H

• ds are frequently exposed to water and cleaning agents. Use of plastic or latex gloves.S
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ety – Sensitive Position:J
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responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.U
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on and Non-Union: “The pay range is $20.22 to $26.15 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”D
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CLAIMER:The