Alate Health is an outpatient interventional radiology center currently located in the museum district. Hours are Mon-Friday 8am - 4:30 pm.

We are looking for a bilingual Spanish speaking person who is experienced with medical front office duties. This includes scheduling, insurance verification, cost calculations and coordination with clinical staff, physician offices and marketer. Shared duties include answering phone calls, assisting with front office as needed (check in and check out).

We are looking for someone who works efficiently, has attention to detail and good customer service skills, can multitask and is a good communicator and team player. Candidates should have experience and understanding of insurance benefits.

Benefits include health, vision, dental, and life insurance, flexible spending account, 401k retirement, 2 weeks of paid vacation, 3 sick days, 8 paid holidays, paid parking.

General Summary of Duties: The Patient Care Coordinator’s primary job function will be to oversee the care of patients referred from physicians for specific procedures. This includes insurance verification, scheduling, arrange transportation when needed and communicating back with the referring physician/center regarding the patient’s status. The Patient Care Coordinator will need execute tactics that will ensure a high level of patient and referring physician/center satisfaction.

Supervisor: Office Manager

Major Responsibilities/Tasks:

Insurance Verification and Authorization/Referral:

• Verify insurance to make sure that we are in network with the patient’s plan.
• Obtain insurance benefits for services required.
• Identify services that require prior authorization and obtain authorization if needed.
• Identify if patient needs PCP referral and obtain referral if needed.

Cost calculation

• Calculate patient financial responsibility based on benefits and fee schedules.

Scheduling and Transportation

• Schedule patient for appropriate procedure/exam
• Arrange transportation if necessary

Patient Tracking

• Track status of patients in spreadsheet
• Repeat calls to patient to make sure that they get scheduled
• Contact referring physician/center if there are difficulties with getting patient scheduled

Ensure high patient and referring physician/center satisfaction

• Communicate in a manner that is pleasant to the patient.
• Communicate all details of procedure, scheduling and financials with patient
• Communicate with physician/center with patient status
• Communicate with our marketer regarding status of patients or any issues that arise with patient.

Education: High school graduation or GED.

Experience: Minimum of two years medical office experience with insurance verification

Performance Requirements:

Knowledge:

• Knowledge of the practice’s policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of insurance plans and understanding of benefits
• Knowledge of grammar, spelling, and punctuation for effective communication.
• Knowledge of computer programs and applications.

Skills:

• Skill in using office equipment and in handling paperwork and filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Skill in gathering, interpreting, and reporting insurance information.
• Skills in math computation and financial calculations.

Abilities:

• Ability to work effectively as a team member with physicians and other staff.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to multitask.
• Ability to communicate clearly and effectively.
• Ability to work with little supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Equipment Operated: Standard office equipment, including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work. Varied activities including sitting, standing, walking, reaching, bending, and lifting.

Mental and Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder. May require working under stressful conditions.

This description is intended to provide only the basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as the practice’s needs evolve. Regular and predictable attendance is an essential function of every job.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Insurance verification: 3 years (Required)
• Medicare/medicaid replacement plans: 1 year (Required)

Language:

• Spanish (Required)

Work Location: Multiple locations