Job Description:

As a Patient Experience Specialist at TASL Health, you will play a vital role in ensuring that every patient receives the highest level of care and attention from their initial contact with our practice through their entire treatment journey. You will be responsible for creating a warm and welcoming environment, addressing patient inquiries and concerns, and facilitating seamless interactions between patients and healthcare providers. Additionally, you will have the opportunity to engage in sales-related activities to promote our services and support the growth of the practice.

Key Responsibilities:

- Greet patients and visitors with a friendly and professional demeanor

- Assist patients with appointment scheduling, check-in, and registration processes

- Respond promptly to patient inquiries via phone, email, or in-person communication

- Educate patients about available services, treatment options, and payment plans

- Coordinate with healthcare providers to ensure timely and efficient patient care

- Maintain accurate patient records and documentation

- Participate in sales initiatives to promote practice services and meet revenue targets

- Continuously strive to improve the patient experience and identify opportunities for enhancement

Qualifications:

- Associates or Bachelor's degree in healthcare administration, business, or related field preferred but not required

- Proven experience in customer service, sales, or patient care role is required

- Excellent communication and interpersonal skills

- Strong organizational abilities and attention to detail

- Ability to multitask and work effectively in a fast-paced environment

- Proficiency in computer systems and electronic medical records (EMR) software

- Compassionate and empathetic attitude towards patients and their families

- Willingness to learn and adapt to evolving job responsibilities and industry trends

Benefits:

- Competitive salary commensurate with experience

- Professional development opportunities and training programs

- Collaborative and supportive work environment

- Opportunity to make a meaningful impact on patient care and satisfaction

If you are passionate about delivering exceptional patient experiences and are eager to contribute to the success of a dynamic healthcare practice, we encourage you to apply for the Patient Experience Specialist position at TASL Health. Please submit your resume and a cover letter outlining your qualifications.

TASL Health is an equal opportunity employer and values diversity in the workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

Join our team and help us shape the future of healthcare delivery while making a positive difference in the lives of our patients!

Job Types: Full-time, Part-time

Pay: $18.61 - $22.41 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• No weekends

Work setting:

• In-person
• Office
• Private practice

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Houston, TX 77024 (Required)

Ability to Relocate:

• Houston, TX 77024: Relocate before starting work (Required)

Work Location: In person