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The Business
We are an industrial rental and service company that provides temporary temperature and humidity control solutions to an array of industries such as construction, industrial, and water damage restoration. As we continue to grow, we're seeking a talented Desktop Support Specialist to join us in providing top-notch technical support to our valued customers.
The Role
As a Desktop Support Specialist, you will play a crucial role in ensuring your internal customers (our employees) receive prompt and effective technical assistance. You will be the first point of contact for troubleshooting hardware, software, and network issues, providing timely resolution and maintaining customer satisfaction. This position offers an excellent opportunity to utilize your technical expertise while delivering exceptional customer service.
The essential job functions include, but are not limited to:
· Provide frontline technical support via phone, email, or in person to diagnose and resolve hardware, software, and network issues.
· Utilize a ticketing system to document, track, and prioritize support requests, ensuring timely resolution and escalation when necessary.
· User creation, file creation, file and folder permissions, and password changes.
· Collaborate with cross-functional teams to troubleshoot complex technical issues and provide effective solutions.
· Install, configure, troubleshoot, and maintain hardware and software systems, ensuring optimal performance and security.
· Assist in the development and maintenance of support documentation, knowledge base articles, and training materials.
· Proactively identify trends and recurring issues, recommending improvements to enhance the overall customer experience.
· Configure and maintain M365 accounts on both desktop and mobile devices.
· Act as a backup server administrator assisting the incumbent.
· Email configuration.
· Stay updated on industry trends and emerging technologies to continuously improve technical skills and knowledge.
The Requirements
· A minimum of 2 years of proven experience in a technical support role, preferably in a helpdesk/desktop environment.
· TCP/IP: Need to know IP address configuration, Gateway configuration, IT conflicts, and IT scan.
· Strong understanding and troubleshooting experience with PC software and hardware.
· Proficiency in troubleshooting Windows operating systems and mobile devices.
· Excellent communication skills with the ability to explain technical concepts to non-technical users.
· Customer-focused attitude with a passion for delivering exceptional service.
· Lan- experience would be a plus.
· Ability to comprehend complex written and verbal information quickly.
· Ability to work independently and collaboratively in a fast-paced environment.
· Industry certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP) are a plus.
What We Offer
· Competitive salary commensurate with experience.
· Bonus opportunities
· Medical, including one option for 100% employer-paid
· Dental
· Vision
· Disability
· Life
· 401K Profit Sharing
· Paid Time Off
Job Type: Full-time
Pay: $1.00 per hour
Expected hours: No less than 40 per week
Benefits:
Experience level:
Schedule:
Application Question(s):
Experience:
Ability to Commute:
Work Location: In person
Full Time
Scientific Services
$50k-62k (estimate)
05/12/2024
09/07/2024
rentdh.com
COMPTON, CA
25 - 50
1993
Private
KEN ARMSTRONG
$10M - $50M
Scientific Services
The job skills required for Desktop Support Specialist include Troubleshooting, Technical Support, Operating System, Desktop Support, Communication Skills, TCP/IP, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Specialist positions, which can be used as a reference in future career path planning. As a Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Specialist. You can explore the career advancement for a Desktop Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Specialist for your reference.
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Quotes from people on Desktop Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Specialist jobs
Attend Customer service, customer support, and customer experience training.
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Gain experience with operating systems.
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Experience in technical support positions is a plus.
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Practice fixing common computer problems.
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Use past security breaches as learning examples.
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