Position Overview: The Front Desk supports the property by managing all visitors, operations, and reception responsibilities. Cordially and professionally answering calls, assisting with various administrative functions, and working on special tasks as needed.

Responsibilities include, but are not limited to:

• Answer multi-line phones in a pleasant manner and direct calls to appropriate staff members.
• Greet and announce visitors in a professional and courteous manner.
• Maintains a safe and clean reception area and conference rooms.
• Handle inquiries from clients and tenants
• Assist with various clerical duties at the Reception Desk. Duties such as responding and composing emails, coding invoices, filing, binding, and labeling various documents and/or mailings, etc.
• Assist Agents with mailings.
• Work on special projects as assigned.

• Patrol:
  • Conduct regular patrols of the condominium premiseson foot or using a designated rover vehicle.
  • Monitor security cameras, alarms, and access control systems to detect and respond to any suspicious activities.
  • Collaborate with other security personnel to coordinate efforts in maintaining a secure environment.
• Access Control:
  • Verify and control access to the condominium property, ensuring only authorized individuals enter.
  • Issue visitor passes and maintain accurate records of individuals entering and leaving the premises.
  • Respond promptly to access control alarms and take appropriate actions.
• Emergency Response:
  • Act as a first responder in case of emergencies, such as fire alarms, medical incidents, or security breaches.
  • Implement emergency procedures and protocols to ensure the safety of residents and property.
• Communication:
  • Maintain effective communication with residents, management, and other security personnel.
  • Provide clear and concise reports on incidents, activities, and any security-related issues.
• Customer Service:
  • Assist residents and visitors with inquiries and requests in a courteous and professional manner.
  • Provide information on condominium policies and procedures when necessary.
• Maintenance and Reporting:
  • Conduct routine inspections of common areas to identify and report maintenance issues or safety hazards.
  • Report any malfunctioning security equipment and assist in its resolution.
• Collaboration:
  • Work closely with property management, maintenance staff, and other relevant personnel to address security and safety concerns.
  • Participate in training sessions and drills to enhance skills and preparedness.

Requirements:

• HS Diploma is required
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment.
• Must be able to lift to 30 lbs
• Bilingual a plus

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.