Title: SALES LEAD

Reports To: Store Manager (SM) , General Manager/Area Manager (AM/GM) , Co Manager

Direct Reports: Customer Service Associates (CSAs), Stockpersons

SALARY

18.53/hr

SUMMARY

The Sales Lead will assist Leadership in overall sales and service of the store by setting the pace, setting a customer first example and open/close the store as part of their schedule.

QUALIFICATIONS

• 1 year of experience in a lead role in a fast paced retail environment
• Excellent communication and people skills
• Desire to work as a team with a results driven approach
• Proven communication skills
• Ability to multi task and problem solve
• Advanced computer skills, including Microsoft Office (WORD, Excel. Power Point, Publisher).
• Spur of the moment transportation required
• Satisfactory Criminal Background Check and Drug Testing May be required depending upon location
• TAM Card may be required depending upon location
• Additional Security clearance may be required depending upon location

Additional Qualifications

• Fashion, shoe and jewelry stores prefer candidates with a passion for style, excellent taste and a flair for styling others (FASHION Department)
• Candy, gift and sundry stores prefer candidates with an excellent sense of humor, promoters of fun and a passion for a fast paced environment (LOGO Department)
• Electronics – personal media systems, big box experience, technophile

MRG will consider related experience and/or training; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists and oversees the correct ringing of sales, counting cash drawers, completion of deposit slips, closing of registers, and filling out daily statement accounting sheets.
• Works to ensure financial goal
• Assists and oversees the opening and closing of the store
• Communicates with manager regarding levels of stock on the floor and in back stock.

• Establishing and maintaining Guest Services through WE$ACT
• Establishes repeat clientele, i.e., tickler file and thank you notes
• Assists in the upkeep of the store by vacuuming, maintaining store displays and merchandising.
• Assists with inventory, checking in, and transfers of merchandise
• Regarding customer relations, handles each customer in a courteous and gracious manner with an attentive response to all customers
• Must have complete knowledge of the store’s stock; stock varies by store location
• To conduct him/herself in the spirit of the MRG mission, vision, core values and organizational health
• Other duties may be assigned

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is required to sit and climb or balance. The employee must regularly lift and/or move up to twenty five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Bottom of Form

FLSA STATUS: Non Exempt, Hourly

COMPETENCIES

Judgment/Decision Making

Demonstrates consistent logic, rationality, and objectivity in decision-making. Achieves balance between quick decisiveness and slower, more thorough approaches, i.e., is neither indecisive nor a hip-shooter. Shows common sense. Anticipates consequences of decisions.

Communication – Oral

Communicates effectively one to one, in small groups and in public speaking contexts. Demonstrates fluency, “quickness on one’s feet,” clarify organization of thought processes, and command of the language. Easily articulates vision and standards. Keeps people informed.

Organization/Planning

Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities. Effectively juggles multiple projects. Anticipates reasonable contingencies. Pays appropriate attention to detail. Manages personal time well.

Business Literacy

Understands and absorbs new information. Stays current with developments in our field. Expects others to stay current with developments in the field. Frequently shares new knowledge with others. Integrates new information to enhance existing models or create new ones. Helps others translate new information into practical application in our area.

Customer Focus

Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes “partner” relationships with customers. Regarded as visible and accessible by customers.

Work Ethic/Integrity

“Ironclad.” Does not cut corners, ethically. Remains consistent in terms of what one says and does and in terms of behavior toward others. Earns trust of coworkers. Maintains confidences. Puts organization’s interests above self. Does what is right, not what is politically expedient. “Fights fair.” Intellectually honest; does not “play games” with facts to win a point.

Initiative

Seeks out and seizes opportunities, goes beyond the “call of duty,” finds ways to surmount barriers. Resourceful Action-oriented “doer,” achieving results despite lack of resources. Restimulates languishing projects. Shows bias for action (“do it now”).

Collaboration/Teamwork

Cooperates with staff at all levels of the organization. Willingly reaches out to staff, volunteers and customers to proactively share information, knowledge, expertise, and time with others to achieve common goals. Works to overcome geographic, departmental, and/or Affiliate boundaries and establishes cohesive, effective relationships with peers. Enthusiastically supports the common goals and mission of the organization. Shares credit.

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