Job Description Customer Service Rep - 41328 **Description**

**Position Title: Customer Service Representative**

Location: San Diego, CA

The Customer Service Representative will be responsible for providing exceptional customer service for internal and external customers. This person will process merchandise orders received by mail, telephone or in person from customers and associates. The Customer Service Representative will also be responsible to providing assistance and answering customers questions concerning locations, price, and use of merchandise.

In particular, you will:

* Provide a superior level of service/support to customers and sales force

* Handle busy incoming telephone orders and answer customer inquires

* Establish and maintain strong working relationships with internal and external customers

* Provide efficient and accurate processing of customer orders; edit orders received for accurate pricing and codes

* Adhere to and assure compliance with the Code of Conduct/Handbook, policies and procedures and all applicable rules, regulations and standards promulgated by Federal, State and other applicable agencies or regulating bodies

* Be committed to safety and team excellence

* High School Diploma / GED required. Associates Degree or higher is preferred.

* A minimum of 2 years of related customer service and/or inside sales related role is required.

* Prior experience with SAP preferred.

* Math skills to include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent.

* Working knowledge of Microsoft office skills (Windows, Outlook, PowerPoint, Excel)

* Be personable, professional, responsive, knowledgeable, and bring value to the Customers business

* Exercise strong communication skills both verbal and written

* Team oriented with a continuous improvement outlook

* Ability to multi-task and handle multiple priorities in a timely and efficient manner, and meet appropriate deadlines

* Ability to work independently and use sound judgment to resolve both routine and non- routine issues

* Attention to detail.

**Qualifications**

**Airgas offers a full benefits package includes:**

**About Airgas**

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.

Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.

Join us for a stimulating experience: youll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

**Your differences enhance our performance**

At Airgas, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

*Airgas will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of the FCIHO.*

**Primary Location**

: United States-California-San Diego-92123