Responsibilities & Duties:

· Handling customer phone calls, email and other forms of communication.

· Knowledge of the products being sold, their associated benefits, rewards & rates, and product details.

· Generate and process sales orders, quotes, services or other business requested information.

· Acknowledging and resolving customer complaints.

· Documentation of customer activities, progress, and service issues.

· Investigating and follow up on questions/issues to resolve concerns in an accurate and timely manner.

· Communicating and coordinating with headquarters’ customer services as necessary.

· Coordinates services and follow up with Project Coordinator to ensure work completed to customer expectations.

· In charge of the coordination of deliveries and receipts of containers.

· Other office and sales related tasks

Qualifications:

• Proven experience in customer service 2 years.
• Good computer skills (MS Office)
• Bilingual: English & Spanish
• Excellent verbal and written communication skills
• Strong Written and Oral Communication skills. Possess the ability to communicate clearly and effectively with others
• Computer literacy and ability to learn new software platforms
• May be required to travel in support of sales, training, and service management.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person