Responsibilities:

• Arrange schedules for a team of technicians using scheduling software, ensuring efficient allocation of resources.

• Confirm appointments with customers and provide necessary access instructions.

• Coordinate with customers to confirm appointments and gather any specific requirements or instructions.

• Ensure technicians have the correct equipment and information before leaving for daily appointments.

• Provide exceptional customer service via phone and email, addressing inquiries, scheduling changes, and resolving issues promptly and professionally.

• Process payments, handle billing inquiries, and manage invoicing for services rendered.

• Follow up on outstanding invoices and support collections efforts as needed.

• Answer phones and provide assistance as needed, including relieving the reception desk during breaks or absences.

• Perform filing and data entry tasks to maintain organized records and ensure accuracy of information.

• Support technicians in the field by troubleshooting issues and providing necessary assistance.

• Coordinate service calls and repairs, prioritizing tasks based on urgency and customer needs.

• Communicate effectively with other departments to schedule multiple technicians with different expertise as needed.

Requirements:

• Previous experience in scheduling or customer service roles preferred.

• Strong organizational skills and attention to detail.

• Excellent communication skills, both verbal and written.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Proficiency in scheduling software and Microsoft Office Suite.

• Experience with QuickBooks or other accounting software preferred.

• Customer-focused mindset with a dedication to providing outstanding service.

• Ability to work collaboratively with team members and other departments.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Scottsdale, AZ 85260: Relocate before starting work (Required)

Work Location: In person