A subsidiary of the multinational Kersia, Agrochem USA,LLC and Biosan LLC meets the challenges of public health, food safety, the environment and user safety with its wide range of high-performance hygiene and disinfection products.

We are currently looking for a Sales Support/Administrative Assistant - Focuses on administrative tasks that support the sales team, including handling customer inquiries for all internal and external customers by using excellent, in-depth knowledge of company processes and programs as well as communicating effectively with team members within all departments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides administrative support within a customer service department, managing communications, data entry, and possibly assisting with sales processes.
• Manages administrative tasks related to client accounts, supports sales strategies, and ensures high levels of customer service.
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns per established department policies and procedures.
• Aids in coordinating and resolving customer objections/concerns with plant and sales staff.
• Effective use of our in/outbound call system to serve the customers and sales team.
• Making accommodations for company clients/guests.
• Possible cross-over responsibilities assisting other Departments (Quality, Purchasing, Accounting, Marketing etc.) to meet sales and customer needs

Competencies

• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel

No travel is expected for this position.

Required Education and Experience

Customer service experience.

Computer experience.

Knowledge of Excel

EEO Statement:

Agrochem USA,LLC and Biosan LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Agrochem USA,LLC and Biosan LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Agrochem USA,LLC and Biosan LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Agrochem USA,LLC and Biosan LLC employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person