49 Bilingual Customer Service Representative - Dallas, TX Jobs in Dallas, TX
Agility 360 is Hiring a Bilingual Customer Service Representative - Dallas, TX Near Dallas, TX
The Bilingual Customer Service Representative is responsible for fielding in-bound calls from customers or authorized third parties regarding all mortgage origination, closing, and general servicing questions. The position is also responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.
Roles & Responsibilities:
- Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
- Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations.
- Resolve mortgage research items by utilizing the servicing system.
- Assists borrowers with late charge waiver, due date change, and other loan maintenance requests.
- Process verifications of Mortgage for both internal and external customer.
- Input data and verify information as it pertains to processing telephone draft payments.
- Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities.
- Properly document each customer interaction in the servicing system.
- Perform loan-related mathematical equations.
- Perform follow-up and research tasks to ensure problem resolution.
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.
- Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. A high school diploma or state accepted equivalency is required.
- Must be able to read, speak in Spanish and English
- Must have Excellent Vocal Communication.
- Must have punctual excellence traits.
- Must be Customer Resolution driven.
- Will consider the equivalent combination of job experience.
- Equipment and training provided.
- Location: Hybrid (must live within 45 miles of Dallas, TX)
- Must have access to high speed internet and reliable transportation
- Pay: $16 - $19/hr (based on experience and shift)
- 3 - 6 month Contract project
- Employment is contingent on passing a background check and drug screening
Job Summary
Full Time
$36k-45k (estimate)
01/06/2024
06/03/2024
agility360.net
Dallas, TX
25 - 50
Related Companies
The job skills required for Bilingual Customer Service Representative - Dallas, TX include Customer Service, Products and Services, Transportation, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative - Dallas, TX. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative - Dallas, TX. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative - Dallas, TX positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative - Dallas, TX, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative - Dallas, TX. You can explore the career advancement for a Bilingual Customer Service Representative - Dallas, TX below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
Administering and receiving customer surveys on occasion.
01/04/2022: Bismarck, ND
Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
02/19/2022: Dayton, OH
Enrolling new customers, offering new products and services to existing customers.
12/29/2021: New Orleans, LA
A representative needs to build rapport with customers to secure sales or create a substantial client base.
01/07/2022: Providence, RI
Monitoring call and mail histories to ensure that all customers have been assisted.
02/11/2022: Fort Worth, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
Must have Qualities of a Stellar Customer Service problem solving Skills.
12/17/2021: Topeka, KS
Respond to customer service complaints before they happen.
12/25/2021: Saint Cloud, MN
Minimum of one year customer service or related experience.
01/14/2022: Davenport, IA
They help customers with their queries and complaints.
02/13/2022: Wichita Falls, TX
Learn how to do research and provblem solving, and at the same time providing outstanding customer service.
02/24/2022: Salt Lake City, UT
Step 3: View the best colleges and universities for Bilingual Customer Service Representative.
Similar Jobs
Popular Articles
