Responsibilities

• Initiate contact with customers to follow up on status of equipment installations
• Work closely with internal teams to coordinate installation appointments
• Collect and verify relevant information from customers
• Address any concerns or questions raised by customers regarding the process, working proactively to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions, installation appointments, and any changes or updates to installation schedules or requirements.
• Provide follow-up to ensure customer satisfaction, addressing any additional needs or concerns.
• Collaborate with internal teams, including sales, customer service, and technical support, to ensure seamless communication and coordination throughout the installation process.

Qualifications :

• At least 1 year of office experience within customer service or administrative nature. High school diploma or equivalent
• Proficiency in MS Office Suite, SAP or other CRM experience is a plus
• Strong communication and interpersonal skills,
• Excellent organizational and time management abilities, with the capacity to prioritize tasks and manage multiple projects simultaneously.
• Problem-solving skills and the ability to think critically and creatively to address customer concerns and resolve issues effectively.
• Attention to detail and accuracy in documenting customer interactions and installation-related information.
• Ability to work independently with minimal supervision, while also thriving in a collaborative team environment.
Less than 1 hour ago