1 CRM Administrator I Job in Little Rock, AR
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AFMC is Hiring a Remote CRM Administrator I
SCOPE OF POSITION:
The CRM Administrator I will be the primary point of contact for multiple user groups and service teams who require maintenance, configuration, reporting, and training. Responsible for interfacing with various teams and producing all the reporting needed on a daily, weekly and monthly basis. This role requires a mix of technical Salesforce experience as well as the ability to train, support, and collaborate with Salesforce users.
ESSENTIAL JOB FUNCTIONS:
- Manage the Salesforce.com CRM application: maintain functional areas of data management, including contacts, campaigns, communities, custom objects, dashboards and reports.
- Maintain user roles, security, profiles, complex workflow rules and configurations.
- Identify Salesforce usage problems and develop technical and communication plans to remedy.
- Maintain system metrics to track trends in usage and data integrity.
- Regularly perform database de-duping and cleanup procedures.
- Participate in data integration process with other enterprise applications.
- Manage ongoing support requests and administrative needs of users.
- Develop reports, dashboards, processes and new features to continuously monitor data quality and integrity.
- Provide prompt and complete resolution to technical challenges and business issues.
- Drive and increase customer adoption and ensure satisfaction.
- Perform testing on quarterly releases of Salesforce.
- Stay informed of new Salesforce features and functionality and provide recommendations for process improvements.
- Train new and existing users on how to use system features and processes.
- Perform routine review of code, configuration, data, and usage to ensure long-term viability, integrity, and adoption.
- Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
- Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
- Follow AFMC, state and federal protocols regarding data confidentiality / security and HIPAA compliance.
- Communicate needs and requests to other team members as appropriate.
- Elicit continuous system and process improvement requirements using cross-departmental workshops, use cases, process documentation, business analysis, and task and workflow analysis
- Comfortable with Lightning Experience usage and migration.
- Additional duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Intermediate skill level with MS Office
- Ability to gather, create and deploy solutions to end users
- Type 50 wpm
- Good command of the English language and knowledge of punctuation, grammar, and spelling are required
- Ability to maintain confidentiality
- Self-motivated and self-directed with significant experience in working with a collaborative team environment
- Ability to present ideas in a user-friendly language
- Strong oral and written communication skills
- Creativity
- Customer service
- Ability to meet deadlines
- Attention to detail
- Flexibility
- Medical terminology
- Ability to work collaboratively and independently to achieve stated goals
- Initiative
- Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public
- Ability to prioritize and multitask
- Strong organizational skills
- Analytical and problem-solving skills
- Professionalism
- Time management skills
- Some travel including overnight travel
- Regular and punctual attendance
- Ability to work overtime and weekends as needed
Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 30 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.
EDUCATION:
Required: Bachelor’s degree*
Salesforce.com Certified Administrator (ADM201)
Desirable: Additional Salesforce.com Certifications
- Five (5) years work experience in related field may be substituted for the Bachelor’s degree. If work experience is substituted it is in addition to stated work experience requirements.
EXPERIENCE:
Required: One (1) year of Salesforce.com administration experience (including Service Cloud). One (1) year of experience implementing and configuring Salesforce.com for 50 users. Experience with Salesforce.com architecture. Experience using Salesforce data tools (Data Loader, DemandTools, etc.).
Desirable: Advanced Excel proficiency (index/match, macros, solver, regression)
INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
Job Summary
Full Time
Building Construction
$66k-80k (estimate)
04/21/2023
05/18/2024
afmc.ca
FRANCONVILLE, ILE-DE-FRANCE
<25
1943
FRANCOIS MARCHAND
$5M - $10M
Building Construction
Related Companies
The job skills required for CRM Administrator I include Salesforce, Customer Service, CRM, Problem Solving, Initiative, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a CRM Administrator I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CRM Administrator I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CRM Administrator I positions, which can be used as a reference in future career path planning. As a CRM Administrator I, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CRM Administrator I. You can explore the career advancement for a CRM Administrator I below and select your interested title to get hiring information.
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