Affirma, ranked on the to “Top 5 Best Mid-Size Companies to Work For” is seeking a seasoned IT Engineer for a client of ours who specializes in Internet and IT services.
Our client is a passionate technology driven company, with a commitment to implementing the highest-quality solutions. As our space explodes with activity, we’re looking for a talented and motivated IT Specialist to join our IT helpdesk team.
Duties will include receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion, and provide end user training and support where required.
Primary Responsibilities:
• In depth understanding of Active Directory, Exchange and networking
• Travel to local client sites to resolve issues
• Install access servers
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Working knowledge of Hyper-V and VMware
• File server management
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Stays current with system information, changes and updates
• Diagnoses and resolves technical hardware and software issues
Position Requirements:
• Ability to be flexible and work on-call one weekend per month
• Certifications in A , MCSA, or MOS and plans to achieve one or more of these certifications during first year
• Strong knowledge of Microsoft operating systems, PC’s and common Information Technology hardware and software
• Significant Microsoft Office knowledge
• Hands-on hardware troubleshooting experience.
• Strong written, oral, and interpersonal communication skills.
• Strong customer service orientation; focused on delivering value to the business
• Ability to communicate effectively with non-technical staff and with members of interdisciplinary teams.