We are reimagining the future of work at JPMorgan Chase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools – we are redefining what it means to work in the modern workplace. Our employee digital products are at the center of every employee’s day and we’re expanding our team focused on the digital employee experience.

As a Digital Analytics Lead in our Emplyee Experience team, you will be tasked with shaping and leading data strategies that align with the product development initiatives. Reporting to the Head of Employee Experience Analytics, this individual is responsible for establishing and implementing digital data collection frameworks, insights generation, reporting and analytics instrumentation to enhance product insights and employee experience across platforms. 

Job responsibilities

• Craft and present compelling data-driven stories to influence product development and strategic decisions, ensuring all stakeholders understand the impact of data on product performance.
• Implement and optimize digital analytics frameworks using advanced tag management systems such as Adobe Launch, Google Tag Manager, or Tealium to improve data collection accuracy and functionality.
• Translate broad business goals into detailed technical specifications for the engineering team, ensuring alignment with digital product strategies and operational needs.
• Collaborate effectively with Digital Product Owners on the product roadmap feature scoping, and enhancements to ensure data-driven decisions shape user experience and produce functionality.
• Document product requirements comprehensively, define acceptance criteria, and ensure that technical implementation align with business objectives through rigorous data governance and hygiene practice.
• Facilitate seamless collaboration among different business units to ensure that new features integrate well with existing system and support the overall digital strategy.
• Lead the development of internal Business Intelligence capabilities to democratize data access and enhance organizational analytics maturity, enabling data-backed decision making. 

Required qualifications, capabilities, and skills 

• Minimum 7 years of experience or equivalent expertise in product analytics or general digital analytics.
• Proficient in digital analytics tools such as Adobe Analytics, Amplitude, Mixpanel, Firebase Analytics or Google Analytics, with a strong preference for Adobe Analytics expertise.
• Experienced in using tag management systems like Adobe Launch, Google Tag Manager, or Tealium, essential for effective data collection and reporting frameworks. 
• Demonstrable skills in SQL, R, Python, or similar tools for data analysis, critical for driving insights and optimizing product strategies. 
• An excellent storyteller, adept at transforming complex data into compelling insights; this role demands more than reporting – its about weaving data into narratives that drive strategic decisions. 

Preferred qualifications, capabilities, and skills

• Proven track record in product analytics within a technologically sophisticated environment, demonstrating the ability to lead analytics teams and influence product strategies. 
• Advance knowledge in creating and managing insightful, actionable dashboards and reports using business intelligence tools, enhancing decision-making and performance monitoring.
• Excellent organization skills, capable of handling multiple concurrent projects in a dynamic setting, and leading teams towards achieving digital excellence.