As a Sales & Marketing Control Manager you will guide and support Product Managers, Designers and Technologies with their decision-making on any operational risks associated with our programs of work, and have a passion for enabling teams to deliver better customer outcomes by maintaining a strong and consistent controls environment. You will be responsible for effective risk & controls management; supporting the business through identification of control weaknesses and recommendations for improved effectiveness; articulating business impact and associated risk and educating the business on proactive measures to remediate and improve their risk posture. You will be navigating change and contribute to delivering responsible growth and a truly customer centric experience. 

The Control Management team proactively and strategically partners with teams across the Digital, Data and Product organization to enable innovative new products and channels through the design of appropriate controls to mitigate the risks we face as an international retail bank. We aim to balance these sound controls with efficiency, through smart process and automation. The group’s number one priority is to enable business innovation, while keeping the firm safe, stable and resilient. You will be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you will ensure the team assists in top down risk analysis, real time control issue detection, escalation, root cause analysis and remediation.

Job Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze program related data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Build and cultivate a culture focused on partnership, collaboration and transparency with the product teams, and other functions while serving as a subject matter expert and point of escalation for meeting control obligations
• Ensure risk impacting the business is identified, quantified, communicated and managed, including recommendations for resolution and identifying the root cause and key themes
• Partner to identify optimal outcomes, developing creative solutions to manage risk and improve the customer experience while ensuring that controls are properly designed, sustainable and operating effectively
• Partner with Third Party Oversight teams to ensure effective risk management of vendors engaged by business teams
• Implement the control framework for data risk management and ensure that data controls become a natural part of the product development lifecycle
• Help to advise and educate partners on identifying risks and designing effective controls, to deliver innovative digital experiences within risk appetite

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree or equivalent experience 
• 5 years of demonstrable experience supporting the development of Sales & Marketing products and giving consideration to any risk and control requirements 
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Exceptional problem solving and analytical skills , solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems
• Able to think about a problem from first principles, taking innovative approaches to address user needs and to work effectively in highly agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change
• Experience working in financial services or a highly regulated industry 
• Understanding of control and risk management concepts with the ability to evaluate adequacy of the business control environment

Preferred Qualifications, Capabilities and Skills:

• 7 years of financial service experience in controls, audit, quality assurance, risk management, or compliance