You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Digital Production Support Senior Associate within the Commercial Banking Digital Product Operations Team at JPMorgan Chase, you will be a key player in providing application support. Your role will involve hands-on coordination with the Product and Engineering teams to resolve production issues that impact our clients. You will be part of a team that manages digital (.com, mobile, API) channels, oversees digital product management, and handles digital design and development for JPMorgan Chase's Commercial Banking business. 

Job Responsibilities:

• Lead prioritization and resolution of production support issues impacting our clients 
• Facilitate technical calls with Engineering and Product to analyze production support issues
• Lead root cause analysis efforts to identify underlying problems, workarounds and/or strategic solutions
• Participate in critical incident response calls and serve as an escalation point for production issues 
• Organize and manage communications to keep clients and client-facing support teams aware of production issues and resolutions 
• Respond actively to service requests from client-facing support teams, operations, risk/control partners, etc. 
• Help define improve incident management processes for our digital applications 

Required Qualifications, Skills And Capabilities:

• BS/BA degree or equivalent experience
• 5 years of hands-on experience in Production Support
• Experience with ServiceNow, Splunk, Grafana, Dynatrace. 
• Working knowledge of production support role, incident, problem and change management. 
• Excellent problem people management skills and execute measures to reduce repeat occurrence. 
• Strong knowledge of relevant applications and development of life cycles 
• Proven expertise in application development and support environment 
• Understanding of Web and mobile applications. 
• Understanding of risk controls and compliance to departmental and company-wide standards 

Preferred Qualifications, Skills And Capabilities:

• Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work 
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals 
• Ability to run production incident conferences bridges