SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Technical Account Manager Locations: AZ, CT, CO, DC, FL, GA, IA, IL, IN, KY, MA, MD, ME, MN, MO, NC, NE, NH, NM, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA. Get To Know The Team: The Managed Services Technical Account Manager is responsible for the ongoing delivery of high quality service to Managed Services clients. The Managed Services Technical Account Manager functions as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services. Why You Will Love It Here! Flexibility: Hybrid Work Model and a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: The Managed Services Technical Account Manager is responsible for the ongoing delivery of high quality service to Managed Services clients. The Managed Services TAM functions as a business analyst and as a central point of contact for SS&C | Advent’s most complex clients, managing their technical and operational needs related to their Managed Services. The Managed Services TAM has a detailed understanding of clients’ Managed Services dedicated environments, including all SS&C | Advent products, integration points, customization, automation and workflow, and manages projects with other SS&C | Advent teams. The Managed Services TAM is responsible for high priority issue management and is an important contributor to major product and infrastructure upgrade planning. Evaluate product workflows and automation systems for Managed Services clients Document client workflow and automation Manage product and infrastructure issues to resolution Plan environment and software upgrades and projects with SS&C | Advent and client teams Assigned account owner for SS&C | Advent’s largest and most complex Managed Services clients Advocate for client success throughout customer lifecycle What You Will Bring: 5 years’ experience in SS&C | Advent technical support, systems support, professional services and/or account management Deep knowledge of Advent Portfolio Exchange (APX) and Advent Custodial Data (ACD) Deep knowledge of back and middle office services such as account reconciliation, market data management, and account performance Strong knowledge of data related workflow and automation in the SS&C | Advent product platform, including 3rd party integration Knowledge of networking topologies and virtualized systems such as VMWare and Citrix Knowledge of Microsoft SQL Server Ability to manage multiple projects/responsibilities to planned deadlines and expectations Ability to communicate information and conduct training effectively to a broad audience Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. #LI-DS3 #LI-Hybrid Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. NY: Salary range for the position: 65,000 USD to 110,000 USD. Washington: Salary range for the position: 65,000 USD to 110,000 USD. Colorado: Salary range for the position: 65,000 USD to 110,000 USD. SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.