Summary

Field Service Representative

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Field Service Representative (FSR) who will be responsible for in-home pre- and post-installation inspections in their assigned territories to maximize retail customer satisfaction increasing customer commitment and brand sales. He/she will be responsible for making sure a customer’s installation project can move forward. This role will also manage assigned brand store displays and marketing collateral.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Ensure that all orders have been delivered damage-free and any damage or warranty issues are handled including but not limited to completing field repairs, determining if a third-party vendor is required to complete a repair or if a re-order is required due to extensive damage.
• Ensure that all in-home deliveries include:
  • Complete inspection of all cabinets and setting of storage expectations
  • Update the store after the inspection is complete and advise if any re-orders are required with reasoning and detailed outline of damage
• Manage and update store displays and POP marketing collateral as needed.
• Handle all consumer related post-install in-home inspections and assigned adjustments.
• Use a shared calendar/scheduling software system to ensure all members of the team are equally informed of all deliveries, warranty issues, and re-orders.
• Other duties as assigned; Travel and Driving are essential duties and function of this job.

Qualifications:

• High School Diploma or GED or equivalent experience required
• 1-3 Years of experience in kitchen and bath cabinets and/or custom millwork installation
• Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
• Excellent Written & Verbal Communication Skills; Ability to make Oral Presentations
• Decision Making Skills

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

• Ensure that all orders have been delivered damage-free and any damage or warranty issues are handled including but not limited to completing field repairs, determining if a third-party vendor is required to complete a repair or if a re-order is required due to extensive damage.
• Ensure that all in-home deliveries include:
  • · Complete inspection of all cabinets and setting of storage expectations
  • · Update the store after inspection is complete and advise if any re-orders are required with reasoning and detailed outline of damage

• Manage and update store displays and POP marketing collateral as needed 
• Handle all consumer related post-install in-home inspections and assigned adjustments
• Use a shared calendar/scheduling software system to ensure all members of the team are equally informed of all deliveries, warranty issues and re-orders 
• Other duties as assigned

Supervisory Responsibilities

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have guidance or mentoring responsibilities for indirect reports

Travel and/or Driving Requirements

- Travel and Driving are essential duties and function of this job 

- Travel up to 50-75 %

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): High School Diploma or GED or equivalent experience

Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)

- 1-3 Years of experience in kitchen and bath cabinets and/or custom millwork installation

Skills, Knowledge and Abilities

• Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
• Excellent Written & Verbal Communication Skills
• Strong Priortizing Skills
• Conflict Management Skills
• Decision Making Skills
• Ability to Work Independently & Prioritize with minimal supervision, in order to Meet Deadlines
• Ability to make Oral Presentations

Required Tools

Drill, bits, level, mallet, socket, screw drivers, and additional tools needed for adjusting cabinetry

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66% hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time. Also required to travel and drive.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.