Position: ServiceNow development and/or administration
Position: Technical Specialist- Junior

Location: Raleigh, NC (Hybrid)
Duration: 12 months
Experience Min 5 yrs of the following:
Experience with ServiceNow development and/or administration-
Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor-
Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies-
Experience with IT Service Management (ITSM) or Customer Service Management (CSM)-
Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs-
Duties and Responsibilities: Perform any necessary enhancements, upgrades, or maintenance on the platform
Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items
Be able to gather business requirements, analyze, and translate into technical documentation and development
Monitor application performance and analyze code
Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
Proactively researching and suggesting enhancements to existing engagements
Develop and implement fixes for bugs and issues found in ServiceNow production
Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
Execute data mapping and bulk data imports/updates when necessary
Minimum Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field
3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow
Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items
Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs
Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
Experience working in the governmental sector (local, state, or federal)
Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
Ability to obtain a security clearance with FedRAMP administration standards