As an NC State IT professional, your voice is important in driving the direction and success of the ServiceNow platform. You will have the best of all worlds, from input on strategy, roadmaps, technical engineering and operational best practices, to day-to-day support and administration. We foster a collaborative environment and champion your personal and professional growth to ‘Think and Do.’StrategyParticipate in roadmap development and consult on platform capabilitiesSupport requirements, scoping and design workshopsProactively research new capabilities and features and make recommendations to process owners and key stakeholdersProvide technical coaching and support to other IT professionals across campusDevelopmentTranslate functional requirements to technical specifications, ensuring requirements are well documentedDevelop workflows to automate business processes including service catalog items, record producers and order guidesAssess, build and support approved integrationsActs as customer administrator in Now Support to evaluate and activate pluginsActively support the agile process and lead code reviews to validate application functionality built by other developer(s)Support the system administration functions prior to promoting configurations between environmentsCreate test plans and coordinate test activities, including unit testing, system testing, and user acceptance testingBuild dashboards and reports for internal operations and guide process owners and users to build meaningful reports and metricsSystems AdminPerform day-to-day platform administration, monitor performance, identify and remediate errors to assure stability and usability across all environmentsAdminister releases for upgrades and patchingManage instance security, user/group access, administration, access control and perform security auditsResolve platform related incidents & fulfill service requestsManage incident escalation or cases directly with ServiceNow support