ServiceNow Developer NC - USA (HYBRID)

• Perform any necessary enhancements, upgrades, or maintenance on the platform
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
• Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items
• Be able to gather business requirements, analyze, and translate into technical documentation and development
  Monitor application performance and analyze code
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
  Proactively researching and suggesting enhancements to existing engagements
• Develop and implement fixes for bugs and issues found in ServiceNow production
• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
• Execute data mapping and bulk data imports/updates when necessary
  Minimum Qualifications:
• Bachelor s degree in Computer Science, Information Systems, or a related field
• 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow
• Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items
• Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other API.
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
• Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data
  
  Preferred Qualifications:
• Experience working in the governmental sector (local, state, or federal)
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
• Ability to obtain a security clearance with FedRAMP administration standards
  Knowledge, Skills, Abilities and Competencies:
  Decision Quality
  Problem Solving
  Drive for Results
  Organizational Agility