We are seeking a self-driven, highly motivated individual to complement our growing IT team for our Nashville, TN. The Help Desk Support Technician will provide technical support and assistance for our client base creating a valuable relationship by listening well to customers and championing client's needs. Working to resolve technical issues and perform necessary programming, helping to ensure that every customer gets top priority status resolution to their IT issues. Must be a self starter committed to learn quickly, participate in problem solving and work well in a team environment. Your role may require driving to local customers location for onsite work. Must have a valid driver's license and vehicle.

Job Responsibilities/include but not limited to:

• Provide Level I and level II troubleshooting support assistance for stand-alone workstations, including hardware refresh, security application patching and virus protection for our customer desk-top support.
• Track and document trouble tickets.
• Troubleshoot, diagnose, and resolve technical problems either remotely, or at user's desk with full focus on customer service.
• Assist with other sections such as system administrator and network administrator when needed and provide accurate reporting and input to the IT team.
• Monitor Network health and create work-orders to address problems of users' requests.
• Ensure that all help desk calls are treated with the outmost courtesy, and they are quickly and effectively resolved.
• Assist with the training and orientation of customers’ new and user staff.
• Work with other members of the IT team to troubleshoot and resolve user issues as they arise.
• Work with vendors support contacts to resolve technical problems.

Desktop Support:

• General desktop support including:
  1. Troubleshooting OS
  2. Reinstalling OS
  3. Troubleshoot local and network printer issues.
  4. Building or rebuilding hardware systems
  5. Troubleshooting/installing business applications.
  6. Migrate user profiles and data to new systems.
• General email support including:
  1. Configuring email on client and mobile devices
  2. Troubleshooting email flow issues
• User training on Windows and desktop applications as needed.
• General network troubleshooting.
• Documentation.

Qualifications

• Extensive Knowledge of Microsoft desktop operating systems.
  1. Microsoft Windows 7, 8, 10, and 11.
• Microsoft 365 experience.
• Ability to review and troubleshoot users in Microsoft Active Directory.
• Ability to troubleshoot share permissions.
• Virus, spyware, malware prevention and removal.
• Standalone and shared printer installation and removal.
• Installation and general support of miscellaneous desktop applications.
• Ability to act quickly on resolving problems.
• A service-oriented attitude, patience, and resolve to do what it takes to get the job done correctly and satisfy the customer. 
• The ability to pick up new technologies easily and to become proficient quickly.
• The ability to manage technical requests with minimum oversight, 
• Experience working within a fast-paced environment and with all levels of management.
• Preferred experience with VOIP phone systems.
• Ability to work independently and in a team environment.

Please note: This is an in-office job position.

Salary is determined by qualifications with occasional overtime opportunities, and generous performance bonuses. Advancement is determined by merit and not seniority. 

Benefits: Health Care, Vision, Dental, Life 401K 

AdvancedBITS Inc. is a nicotine free environment, and candidates are required to participate in pre-employment background check.