Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Job Summary The Senior CRM Analyst will use their skills and knowledge as a seasoned analyst to play a key role in managing valuable information needed for effective sales operations. This individual will separate data entry and stewardship from sales operations while providing a solid data foundation to support the efforts of the customer-facing colleagues increasing their effectiveness. Duties and Responsibilities First point of contact for Sales automation inquiries Technical Lead for Salesforce-related projects with focus on Sales processes Lead consultant for internal business partners, supplying best practices and finding suitable standard solutions for their requirements Hands-on expert for implementations of desired changes and design Creative problem analyzer & solver as operational support of our Salesforce environment Constructive communicator to align between business partners (internal, external) and other application teams Generous knowledge mediator to improve Salesforce capabilities in the team Qualifications Understanding and dominating of assigned application(s) Strong analytical capabilities 5 years professional / project experience in Salesforce.com (ideally Sales Cloud) and CPQ (ideally Conga CPQ) with focus on Sales Deep know-how and understanding of business processes Excellent communication and presentation skills Several years of experience in managing projects and software development methodologies Supporting the daily business of customers Fluent in English People management skills Bachelor's Degree with focus on Business Applications, Business Administration, Computer Sciences (or equivalent) Ability to work effectively in a fast paced, high energy, team-oriented environment. Ability to multi-task and perform effectively under pressure Must be able to travel Success Criteria Customer satisfaction Compliance to department's principles and processes Delivery reliability for projects and enhancement requests (in time, scope and budget) Keep the common functionality of Business Applications – Use standard! Stability and quality of implemented solutions Adtran is a leading global provider of fiber-based networking solutions and SaaS applications, focused on the broadband access market. Our comprehensive portfolio spans from the metro core to the customer premises, enabling network providers to deliver Gigabit broadband to every home and business. Our vision is to enable a fully connected world where the power to communicate is available to everyone, everywhere. At Adtran, we believe in our people. With a diverse and inclusive team spread across the globe, our culture embraces creativity and seeks innovation and quality in everything we do. Built on a foundation of communication, trust, collaboration, and an entrepreneurial spirit enables us to be a global technology leader and a strong customer advocate. Adtran began operations in January 1986. Headquartered in Huntsville, Alabama, Adtran is located in Cummings Research Park - the second-largest research park in the U.S. and fourth-largest in the world. Our mailing address is 901 Explorer Boulevard, Huntsville, Alabama, 35806. Adtran, Inc. is a wholly-owned subsidiary of Adtran Holdings, Inc. (NASDAQ:ADTN and FSE: QH9). Find out more at adtran.com, or follow our story on LinkedIn and Twitter.