ServiceNow Technical Analyst

This is a fantastic opportunity to join a 1st class organization and take your career to the next level.

RESPONSIBILITIES:

• Act as the ServiceNow SME
• Be the bridge between business and technology, analyzing technical issues
• Develop formal requirements and documentation for ServiceNow enhancements
• Align ServiceNow platform capabilities to address business problems
• Maximize ServiceNow software releases through configuration tasks and feature delivery
• Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows
• Support design and development of requirements for the CMDB with automated processes for gathering and populating CMDB data
• Ensure proper configuration and design workflows for asset and configuration management
• Continually identify opportunities for system and solution improvements
• Drive the ServiceNow business strategies and roadmap
• Develop incident and request forms in ServiceNow for our applicable modules
• Produce reports and dashboards based on defined metrics and key performance indicators
• Recommend any improvements regarding the platform, processes, or reporting
• Create and maintain system design and operations documentation
• Assist with the ROI and impact analysis for ServiceNow updates
• Create and maintain a detailed view of the ServiceNow architecture
• Assist with assimilating new technical changes to ServiceNow into other parts of the business
• Integrate ServiceNow application(s) with third-party systems/applications via APIs
• Configure out-of-the-box workflows and create/maintain custom workflows
• Configure application-related fields, forms, views, email notifications, acceptance roles, and access controls
• Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.
• Maintain the asset tables and contribute to governance processes relating to asset management
• Work with ServiceNow to maintain the development/test and production environments

This is a direct hire position located in Vinings. You can telecommute three days a week. Excellent work environment and culture.

REQUIRED SKILLS:

• 3 years of ServiceNow, including proven experience in all aspects of ServiceNow development, configuration, and administration
• Understanding of the implementation process, including setup, configuration, and customization of ServiceNow
• Experience with project scoping, planning, requirements gathering, pricing, and process mapping
• ServiceNow Systems Analyst Certification or ServiceNow Certified Implementation
• Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences

PREFERRED SKILLS:

• ITIL Foundation Certification

Must be authorized to work in the US. Sponsorships are not available.