Title : GA TECH - OIT- ServiceNow Business Analyst Sr.
Job ID: # 670857
Client: State of GA
Duration: 06 Months
Job Description
The ServiceNow Senior Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the clients requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process and meeting or exceeding the functional requirements.
100% Remote - East Coast candidates strongly preferred
Work directly with the ServiceNow project team and customer stakeholders to define requirements and
translate them into the creation of epics, user stories with acceptance and testing criteria.
The ServiceNow Senior Business Analyst will work closely with the Solution/Technical Architect and
Development team to ensure the solution is technically feasible and to identify areas to reduce implementation
efforts.
Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution.
Your role will interface with the client to report on the progress of the development while support training,
testing, and change management activities.
Validates the business requirements and supports the technical team for any required custom development.
Conducts application and implemented business processes demonstrations to stakeholders; may support
preparation of training material and provide user training.
Assist or lead test plan development and execution including conducting user acceptance testing ensuring
implementation meets clients requirements.
Qualifications
4 years of experience of eliciting requirements and conducting business process reviews/documentation
while applying detailed knowledge of ServiceNow to design an optimal solution
Ability to develop strong client relationships while working remote
Excellent verbal and written communication skills including presentation skills
Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis
and system design
Experience implementing systems using the Agile methodology
ITIL v3 certification
Certified Systems Administrator (CSA) preferred
Strong experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service
Catalog, etc)
Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred
Agile SAFe, Scrum Master preferred
Experience working with a large call center or unified shared services center is preferred.
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