Customer Service Representative, CSI

• Receive and enter in purchase orders into Sales Pad.
• Answer and direct phone calls in a friendly manner.
• Provide customers with expedient and accurate information relative to sales orders, product information and shipping information.
• Provide the sales divisions with complete and accurate information, including open orders, back orders, inventory updates, and customer account notes.
• Update customer data in Great Plains/SalesPad such as addresses, phone numbers, email addresses, territories, and shipping comments.
• Upload pricing into GP/Sales Pad as new pricelists are received from the sales team.
• Handle and resolve customer questions or complaints.
• Communicate any important information with internal departments.

• Play an active part in helping the organization function smoothly and efficiently.

• Perform other duties as assigned or required.
• Promotes buying programs with customers that will result in increased sales (ex: increase quantity for free shipping)
• Familiarize yourself with our products through training online and in person with the sales or technical service teams.
• Additional duties as assigned

• Education: Highschool diploma required, Bachelor’s degree preferred
• Desire to pursue a career in sales

• Ability to read, write and speak English. Professional written and verbal skills are necessary to communicate with other people or departments.
• Comfortable with multi-tasking while maintaining a friendly and courteous demeanor throughout the day.
• Ability to accurately and efficiently input and retrieve data from a computer into different Microsoft programs.
• Not necessary but a plus to have working knowledge of this industries products and solutions.