Join a Global Leader in Aviation Security

Salary Range: $62,000-$72,000 annually

Insurance available! 401K with company matching! Paid vacation & holidays!
ACTS-Aviation Security Inc. has an immediate opening for a Operations Manager at the Miami International Airport, in Miami, FL.
 As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

Operations Manager provide oversight to the security operations. Manages plans, organizes and directs the security activities of teams to ensure compliance and efficiency.

Develops and maintains strong relationships with the customer and airport staff. Adheres to and promotes ACTS commitment to quality of service, compliance with customer specifications and government agency regulations and focus on safety in the work environment.

Represents the Site Manater during afterhours activities.

Accountable for operational and compliance performance of all employees during his/her shift.

Defines staffing schedule, manages labor hours to that schedule, works with the scheduler to ensure that the schedule is fully staffed and manages to overtime targets.

Implements the ACTS safety program.

Oversees and continually develops security staff to include supervisors and guards.

Submits shift reports to the Site Director.

Enforces disciplinary actions

Provides coaching, development and performance reviews to subordinate Supervisors and guards.

Ensures and maintains all security related records as indicated by the Customer, TSA, and other Governmental entities.

First point of contact during a shift in addressing compliance issues raised by customers or TSA, preparing incident reports that ensure problems addressed and reports to the site director.

Bachelor’s Degree in Aviation, Management, Security Management or closely related field.

Five (5) years of aviation/security management or similar experience may be substituted for a bachelor’s degree

Must have a minimum of three (3) years’ experience in the security or similar field 

Experience managing in a union environment

Preferred, but not required: Federal security experience, i.e. TSA.

o Experience in the airline/airport industry.

o Security experience, i.e. law enforcement, military police, corporate security, etc.

Have sound judgment and integrity managing a large team and have a sense of urgency to respond to personnel and client calls 24 hours a day:

Excellent leadership and presentation skills.

Strong PC computer skills, including Word, Excel, Outlook, and familiarity with the Internet.

Strong customer management and communication skills

Strong oral and written communication skills

Ability to communicate internally and externally with disparate groups.

Employee must have a confirmed 10-year background check (10 year listed; 5 year verified employment history verification or FBI fingerprint check for SIDA applicant purposes).

The American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) designation for Security is preferred.

ACTS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.