POSITION SUMMARY

We are at a point of rapid growth and looking to expand our investment in our most important asset, our people. This is an incredible opportunity for someone who has the passion to increase patient care while elevating the Actriv brand value. If you have experience with customer success and managing accounts with post-acute healthcare experience, this opportunity may be for you.

Your ultimate area of responsibility will be to support existing clients and ensure Actriv is adding value with increased relationship development in the assigned region as required in complement with other departments. You will embody the core values of Customer Obsession, Transparency, Passion, and Thinking Big, and will embed, support, and reinforce these values throughout the organization.

ON ANY GIVEN DAY, YOU COULD BE DOING THESE THINGS

- Establish and maintain relationships with our clients to drive staffing support as the facility needs and technology adoption.

- Build and maintain relationships with physicians, social workers, administrators, directors of nursing, and sales and marketing representatives at nursing homes, rehab facilities, hospitals, public health agencies, and the Senior Living Communities in the respective market and surrounding areas.

- Develop strategies to drive facilities engagement, and coordinate with Staffing and Recruiting to ensure Actriv is delivering high value and excellent patient care.

- Increase community awareness of the Actriv brand through researching and participating in outside events, trade shows, professional groups, and local community involvement.

- Use personal and professional network, company contact lists, and other sources to support business development.

- Stay abreast of competitors, trends, market leading indicators, and legislative issues in the assigned territory.

- Leverage company’s CRM to document, monitor, analyze and manage activity against assigned quarterly targets.

- Learn about your community while selling benefits of using Actriv while matching your neighbors with the customized services that best fit their needs.

- Other scope of work as defined by management.

WHAT WE EXPECT FROM YOU: Knowledge

- Bachelors degree

- 3 years of experience in an account management/customer success role (a farmer).

- 2 years of experience in the post-acute Healthcare industry

- Background in SaaS company preferred

- Capable and comfortable with technology and apps, including training users effectively

- Strong vendor management and maximum CRM utilization

- Outstanding presentation and negotiation skills

- Demonstrated ability to handle sensitive information

- Extreme proficiency in MS Office tools, including Office, Excel, PowerPoint, Team

- Valid driver’s license and satisfactory driving record

- Experienced with and driven to achieve KPI’s

- Ability to safely lift a maximum of 20 pounds

WHAT WE EXPECT FROM YOU: Attributes

- Excellent analytical skills.

- Highly organized with exceptional attention to detail and quick to solve issues.

- Ability to perform under pressure, work with a wide variety of constituents and meet deadlines.

- A serious sense of urgency and strong work ethic, highly intuitive, desire to show initiative.

- Approach to work that is positive, solution-oriented, optimistic and enthusiastic.

- Ability to adapt to a rapidly changing/evolving growth and respond strategically to the organizational needs.

- Strong interpersonal skills and track record of building collaborative relationships.

- Metrics oriented and customer and employee satisfaction driven.

- Exceptional presentation, organization, and communication skills (written and verbal).

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Why Join Actriv:

1. Innovative HealthTech Environment: Work at the forefront of healthcare innovation with technology that enhances the efficiency of care delivery.

2. Impact-Driven Mission: Be part of a mission-driven organization that’s solving critical healthcare staffing shortages and improving patient care.

3. Competitive Compensation package, including base salary and performance-based incentives.

4. Culture of Excellence: Join a culture committed to excellence, where high standards are set, met, and recognized.

5. Dedicated Leadership: Work with transparent and supportive leadership that’s open to feedback and invests in its employees.

6. Social Responsibility: Align with a company that has a strong sense of social responsibility and contributes positively to the community.

About Actriv Healthcare

Actriv Healthcare is reinventing the way healthcare professionals connect with facilities - leveraging technology to help healthcare professionals do what they love by matching them with shifts that fit their lifestyles. Actriv’s solutions ensure that health care facilities get on-demand shift coverage so they can deliver the best quality care to their patients. With offices in Tacoma, Seattle, Vancouver (WA), and Plano, TX, Actriv’s customer-centric professionals recruit clinicians and offer an unparalleled experience from on-boarding, credentialing, and training; to providing day to day 24/7 support. 

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Actriv is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.