4 Member Services Supervisor Jobs in Napa, CA
Active Wellness is Hiring a Member Services Supervisor Near Napa, CA
Job Title: Member Services Supervisor
Pay Transparency: $20 - $22 hourly (DOE)
Role and Responsibilities
The Service Desk/Member Services Leadis a cross-functional role that creates efficiencies in Service Desk and Member Services operations. This person is responsible for supervising the Service Desk Team to support in delivering exceptional customer experiencemaintains a high standard of customer service for the service desk staff, delivering beyond our member's expectations. This person contributes to member retention, as well as new membership sales. The Service Desk/Member Services Lead has the responsibility of checking members in and being responsive to member inquiries regarding goods and services while in the club facilities. Service Desk/Member Services Lead also responds to members' comments and suggestions, acting as the club's first line of communication with members and creates a friendly and welcoming environment. Service Desk/Member Services Lead manages all front desk staff and ensures an exceptional member experience and collaboration between the front desk and other club departments.
Specific Responsibilities
Essential Functions
- Schedule member service appointments either in person or by phone and assist with purchase at the point of sale
- Be knowledgeable and educate members about all programs and activities offered by Active Wellness
- Present membership information to prospective members, and follow up on membership leads
- Assist with the maintenance of retail shops and managing of vendor partners
- Assist in managing club Operational Standards of Excellence - OSE and completing OSE audits
- Recruit, train, and develop the Service Desk Team
- Set a schedule for the service desk team and be responsible for maintaining staff coverage
- Ensures that club is open on time
- Works a minimum of 10 hours per week at the desk
- Administer emergency care to members and guests in need of assistance
- Work as a TEAM with all other departments
- Other duties and responsibilities as assigned by the supervisor
Other Functions
- Inventory of food items as well as locker and laundry service
- Maintain safety book/ emergency log, message log, and lost and found a ledger
- Keep club well stocked and clean
- Be knowledgeable about all programs and activities offered by Active Wellness
- Promote club services and activities
- Perform routine maintenance of equipment
- Assist with keeping the club well stocked and clean
- Attend Active Wellness site meetings and training
- Handle injury and illness and security incident reporting
Qualifications and Education Requirements.
- Proficiency with both Google and Microsoft Office Suites
- Business, sales, and customer service skill set a must
- Team-oriented yet comfortable taking the lead on projects with a focus on collaboration
- Strong written and verbal communication skills
- High School Diploma
- 1 year in customer service, management experience a plus
- Must be detail-oriented, organized, and highly responsive with a commitment to customer service
- Strong verbal communication skills
- Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry
- AED/CPR/First Aid Certified
- Proof of citizenship or legal status
Physical and Working Conditions
- Ability to take the responsibility for the health and safety of others
- Ability to stand for several hours in the same shift; ability to lift 25 lbs
- Fitness club environment
- Must follow OSHA and Active Wellness safety standards
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Active Wellness LLC is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our locations or our website athttps://www.activewellness.com/careers.
Job Summary
Full Time
Consumer Services
$53k-65k (estimate)
03/15/2024
05/14/2024
activewellnessocala.com
Ocala, FL
<25
Consumer Services
Related Companies
The job skills required for Member Services Supervisor include Customer Service, CPR, Microsoft Office, Collaboration, First Aid, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Supervisor positions, which can be used as a reference in future career path planning. As a Member Services Supervisor, it can be promoted into senior positions as a Managed Care Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Supervisor. You can explore the career advancement for a Member Services Supervisor below and select your interested title to get hiring information.
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