**Start your career with Premium.** \#WeArePremium **Operations Support Center - Supervisor** **General Information** **Company:** PRE-US **Location:** St Louis, Missouri, 63146 **Ref #:** M55793 **Function:** Corporate **Employment Duration:** Full-time **Benefits:** Medical, dental and vision insurance Company-paid life insurance, short-term and long-term disability 401k program Generous Paid Time Off (PTO) program **Description and Requirements** As an Operational Support Specialist Supervisor, you'll play a pivotal role in leading and developing a team of 10 employees responsible for providing merchandising evaluation via photo and service order review. This position emphasizes the delivery of premium customer service, ensuring dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, texts, chats, and emails from Acosta & Premium employees as well as retail store associates and managers. **What’s in it for you?** A competitive salary with a full benefits package. Be a part of a collaborative and culture-oriented team. **What will you do?** Actively supervise employees utilizing KPI's Hire, train, and terminate employees; conduct performance management. Coach and encourage excellent attendance, performance, and behavior. Hold regular one-on-one meetings with team members and complete annual performance reviews. Process timesheets and invoices on time. Handle escalation phone calls, chats, texts, and emails, including Walmart Volt software, Premium 360, onboarding, and eLearning questions. Document issues with proper grammar and spelling. Communicate via emails, calls, and/or chats with internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and more, providing escalation reports and trends. Choose grades that may affect field merchandisers' scorecards and complete 'Quality Checks' on new jobs/actions. Assist OSC team members with finding photo review assignments, training on assignments, and addressing questions. Perform other duties as required. **How will you succeed?** Demonstrate proficiency in Microsoft Office. Develop and coach employees effectively. Exhibit strong communication skills, including formal business writing. Interpret and utilize operational documents such as scope-of-works and operating procedure manuals. Troubleshoot various business tools such as smartphones, tablets, laptops, headsets, connectivity, and browsers. **Experience and Qualifications** High school diploma required; college coursework is preferred. Minimum of 2 years experience in a contact center setting. Experience in data analysis or employee management is a plus. **Work Environment and Physical Requirements** Ability to work in an environment where viewing a computer monitor for 100% of the shift is required. Must be able to sit for long periods and may need to wear personal protective equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. **So, are you Premium’s next Operations Support Center Supervisor?** \#WeArePremium Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer *Premium, in good faith, believes that any posted range of compensation is the accurate range for this role at the time of this posting. Premium may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.