**Call Center Agent** Location **NC - RALEIGH** The Contact Center Agent (CCA) will conduct daily outbound call initiatives to store owners and retail establishments to gather retail data for a specified client. The CCA will advocate for the contracted brand, request virtual pricing audits, and record all information collected into online databases. The CCA will also handle incoming call requests from various retailers and retail personnel. This individual will report to a Contact Center Manager or Contact Center Supervisor depending on geographic location. **Position Duties:** Complete assigned daily call lists Review pricing, promotional, and other materials to prepare for calls with retailer personnel Answer inbound calls, voicemails, and emails in a timely manner Record information reviewed/received from calls Record retailer compliance to stated initiatives Communicate to Contact Center Leadership any issues or trends as they are identified Attend client calls as requested **What's in It for You?** Remote work-from-home Must live in the State of North Carolina 22 hours per week, between Mondays - Fridays $15.00 hourly pay plus earn up to $1200 per year bonus pay based on KPIs $60 monthly internet stipend and company-provided equipment Paid Time Off **Position Qualifications:** High school diploma or equivalent Must live in local area Outbound call center experience a plus Direct retail experience a plus Excellent verbal and written communication skills Proven time management and organization skills Proficient in Microsoft Office _ActionLink is an Equal Opportunity Employer_