Description

Position Summary

Hours 9:00-6:30. The Material Handler is responsible for completing material movement, and relevant internal and external communication to the customer. The Material Handler will act as a driving force in providing a proactive safety culture while providing quality services to exceed the expectations of our customers.

Primary Responsibilities:

Customer Satisfaction:

• Accurately and timely complete tasks assigned by the Operations Coordinator and Operations Assistant Manager.
• Complete the material movement activities in accordance with the established unloading, dock, put-away, picking, packing, loading processes to ensure customer expectations for deadlines are met.
• Respond to urgent requests, and ensure completion of material movements based priority.

Employee Development:

• Communicate errors to ensure corrective actions are identified and implemented.
• Escalate recurring issues to the management.
• Provide performance based self-evaluation to management for annual evaluations.
• Attend meetings as required and communicate relevant topics to the team.
• Lead by example through maintaining a professional and positive attitude.

Safety:

• Attend facility safety meetings and training sessions.
• Recognize and abate hazards to drive and promote AW2’s safety program.
• Report all near misses, safety incidents, accidents, and employee injuries per established procedures.

Quality:

• Report customer complaints following the established reporting criteria.
• Respond to customer escalations and complaints to quickly resolve service issues.
• Responsible for participating in quality audits and complying with all established quality procedures.
• Participate in physical inventory counting as assigned.

Requirements

Qualification Requirements:

Education:

• High School diploma or equivalent preferred.

Experience:

• 1-2 years of clerical experience, preferably in a warehouse setting.
• 1-2 years of material handling equipment experience in at least one of the following: Reach Truck, Order Picker and/or forklift and the ability to be certified on all equipment.

Knowledge, Skills, and Abilities:

• Commitment to safety as demonstrated through previous work.
• Personal accountability with a customer-focused sense of urgency.
• Good interpersonal and communication skills; possess good phone and email etiquette.
• Experience working in a team environment.
• Attention to detail and accuracy.
• Positive can-do attitude and good work ethic.
• Good organizational skills; ability to multitask; demonstrate flexibility.
• Working knowledge of Microsoft Office Outlook, Word, and Excel.
• Ability to stand, sit, bend, pivot, and lift up to 50 lbs. unassisted.
• Must be able to read, write, and comprehend English proficiently.
• Excellent attendance history.
• Willing to work flexible hours and weekends as required.
• Capable of working at heights of 30ft.

It is the policy of Ace Worldwide Group of Companies and all of it’s entities not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation or national origin. This policy shall include, but not be limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination. This company further agrees to take affirmative action to ensure equal employment opportunities.