Mission: The CSR is the primary point of contact with our new and existing customers and is responsible for generating revenue by converting leads into scheduled appointments.

Job Description:

The CSR is the primary person to answer the phone, generates sales by discussing our service, prices, and availability to every client and potential client. The CSR is responsible for matching the type of project with the correct Craftsman, and scheduling in Service Titan.

· Schedule all work in Service Titan.

· Keep detailed information in Service Titan so the Craftsman has a very good idea of the tasks within the job prior to the night before call.

· Check in paperwork as it comes in from the field.

· Handle re-scheduling as directed from the field.

· Continually check voice mail for calls that may have slipped in during other conversations.

· Return all phone calls within the day.

· Solve operational problems as they happen.

· Keep notes on ways to make your position more efficient.

· All office-to-client communication including phone calls, letters, and follow-up.

· Assistance with all areas of organization in the office including filing, billing, A/R, A/P, letters and other things that may come up in the day of business.

· Phone system and associated problems are to be handled promptly.

· Check E-mail daily and follow up as needed.

· Update social media (Soci, Website, etc)

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Bremerton, WA 98310 (Required)

Ability to Relocate:

• Bremerton, WA 98310: Relocate before starting work (Preferred)

Work Location: In person