515 Customer Service Manager Jobs in Baltimore, MD
ACE Cash Express is Hiring a Customer Service Manager Near Baltimore, MD
500 Signing Bonus!!!*
*$250 payable within 30 days after successful completion of 30 days of employment. *$250 payable within 30 days after successful completion of 90 days of employment.
*Must be in good standing and on active status to receive payments.
WHY ACE?
You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to their needs and educating them on how our services and products can help.
ACE is an amazing company where our employees stay because they love their schedules, the people they work with, and the growth opportunities.
What’s in it for you?
Flexible Schedules | Holiday Pay | Training | Sales Incentives | Career Paths | 401K | Benefits | Paid Time Off
What does a normal day look like?
At ACE, you’ll MAKE IT EASY for our customers by providing the best customer service!
- Educate customers on products
- Listen to customer needs
- Maintain store security
- Provide card services
- Process MoneyGram transactions
- Complete Bill Pay transactions
- Cash checks
What are we looking for?
Experience | Qualifications
- Cash handling experience (2 years required)
- Retail experience (2 years required)
- High School Diploma or equivalent (required)
- Sales experience
- High-energy to effectively multi-task and manage numerous transactions
- Positive, customer service-driven attitude
- Strong communication skills
- Ability and desire to work independently, with little to no supervision
- Availability to work 3-4 days per week for 10-12-hour shifts
- All employees are eligible to participate in 401K plan with up to 25% company match on employee contributions
- Full-time employees are eligible for benefits after 90 days of continuous employment, including medical, dental, vision, and short/long-term disability
- ACE offers generous paid time off plans
- Most shifts, you will work independently and stay at the store for the full shift; for example, you may arrive at 8:20am and stay until 7:20pm
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Required)
- Customer service: 1 year (Required)
- Sales: 1 year (Required)
Work Location: In person
Job Summary
Full Time
Lending & Credit
$57k-74k (estimate)
04/14/2024
08/10/2024
acecashexpress.com
FORT WORTH, TX
7,500 - 15,000
1988
Investment Company
KIMBERLY GANDY
$1B - $3B
Lending & Credit
Related Companies
About ACE Cash Express
JLL Partners is an equity firm that focuses on leveraged buyout transactions and leveraged recapitalization for middle market companies.
The job skills required for Customer Service Manager include Customer Service, Communication Skills, Products and Services, Cash Handling, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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