• Oversees client engagements, including but not limited to conducting on-site research for development of client initiatives. 
• Functions as an experienced operations research resource by offering problem resolutions, including the documentation of finding, and alternative approaches. 
• Serves as the voice of the clients in support of Airline and Rail Integration projects.
• Collaborate with Stakeholders to gather business requirements and develop system designs and interface specifications.
• Elaborate and prioritize product features. Participate in sprint planning and backlog grooming.
• Define acceptance criteria and ensure understanding among team members of user stories.
• Provide weekly status updates of assigned Airline and Rail Integration projects, tasks and other responsibilities.
• Work closely with the Account Management team to ensure client needs are always met.
• Support Company values and ensure quality control through evaluation, insight, and support of airline and rail integration.

• Bachelor's degree required.
• 5 years' experience in Aviation, Rail, or large global travel companies is preferred. 
• Understanding of Agile methodologies and knowledge of product development process.
• Strong critical thinking and decision-making skills, with customer-centric mindset and a focus on delivering value. 
• Multitasking and Time Management Skills: Ability to manage multiple projects, tasks, and priorities simultaneously, work under pressure, and complete work on time while maintaining a high level of attention to detail.
• The ability to Careful, Measured Judgement and Decision Making; (Weighing the costs and benefits of a potential action; using discretion). 
• Managing, Motivating, Developing, and Directing people in their work so as to best achieve common organizational goals. 
• Superior Communication Skills. Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills. 
• Business and Technical Acumen: Solid understanding of business operations, business processes, and technical solutions, including experience with API technologies and client interfaces.
• Interpersonal and Customer Service Skills: Exceptional customer service skills and ability to build and maintain relationships with clients, stakeholders, and team members.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.