1 Service Dispatcher Job in Lafayette, IN
Accent Consulting is Hiring a Service Dispatcher Near Lafayette, IN
Accent Consulting is a Managed Services Provider that specializes in Managed IT, Cyber Security, Cloud Services, Software Development, and Technology Consulting. We are a fast-growing company that is committed to being the primary resource for technical consultation in our region and we're looking for a Service Coordinator/Dispatcher to join our team!
The Service Coordinator/Dispatcher is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. The Service Coordinator/Dispatcher will perform service request intake from clients; assign, schedule, and dispatch service engineers for remote or onsite service according to urgency, and contractual service level agreement (SLA). It is required by the Technician to develop a relationship with all their clients based on trust, ethics, and reliable service. The Service Coordinator/Dispatcher answers directly to the Team Lead.
Responsibilities
Act as the single point of contact to the client for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of billable resources
Pre-process service requests as they arrive through email, manual entry, or direct client input
Schedule internal and field technical resources on the PSA dispatch portal
Monitor resource schedules to ensure prompt time entry on service requests
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Improve client service, perception, and satisfaction
Fast turnaround of client requests
Ability to work in a team and communicate effectively
Improve usage and increase productivity of IT support resources
Escalate service requests that cannot be scheduled within agreed service levels
Report the utilization of IT Support resources and successful completion of service requests to the Team Lead
Enter all work as service tickets into PSA
Associate's degree in a relevant field is nice but not required
Ability to manage multiple priorities effectively and on a consistent basis
Ability to thrive under pressure and deliver effectively in a fast-paced environment
You should possess excellent communication and client service skills, both written and oral, including a proven ability to create detailed technical documentation
Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
You should possess strong analytical skills and a demonstrated ability to troubleshoot problems
Possess reliable transportation and a clear driving record
Education, Experience, and Certifications
Must have at least a high school diploma or GED. Associates degree or better is preferred.
Work Environment
In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration.
Travel
This position requires less than 10% travel with no overnight travel expected.
Physical Demands
Candidate should be able to lift 50 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
** To be considered for this position you must complete an online technical assessment that will take approximately 30-60 minutes to complete. If you are applying using really, a link to the IntelliHire assessment will be emailed to you within 15 minutes after you apply. **
Job Summary
Full Time
Business Services
$37k-46k (estimate)
08/10/2023
05/29/2024
accentconsulting.com
SPRINGBORO, OH
25 - 50
2003
Private
$10M - $50M
Business Services
Related Companies
The job skills required for Service Dispatcher include Commitment, Troubleshooting, Communicates Effectively, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.
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