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Acara Solutions is hiring a Service Desk Technician in Irvine, CAThis is a 3-month contract position supporting a PC Refresh project.
The technician is also responsible for supporting the company end-user working environments, including all end user devices on 'this side of the wall' or internal to the corporate firewall.
They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones, and VOIP desk phones.
The focus is on making sure the company's desktop computing environment is stable, secure and performing optimally. The service desk technician is responsible for the operational efficiency of these systems.
The Service Desk technician is expected to provide a high level of customer service. Responsibilities : -Be logged into Call Center and ready to take incoming calls during standard business hours.
Provide outstanding customer service.-Prepare, maintain, and uphold logging and reporting procedures and monitor desktop operations via ticketing system-Diagnose, troubleshoot, and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
Pay Rate : $39.28 / hr.Requirements : -3-5 years of Service desk experience -Full Active Directory experience -PC hardware troubleshooting skills required -Ticketing system (ServiceNow)-Associates Degree -Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online)-Working knowledge of Linux network fundamentals-The ability to perform Windows network administration tasks is critical to the position and a broad knowledge and understanding of the entire Windows work environment is required-Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components-Knowledge of DNS, FTP, SMTP, TCP / IP, LDAP Trade Compliance Access Requirement- Must be A US Person Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Last updated : 2024-05-13
Full Time
Business Services
$58k-72k (estimate)
05/13/2024
06/21/2024
acarasolutions.com
WILLIAMSVILLE, NY
1,000 - 3,000
1957
SCOTT STENCLIK
$200M - $500M
Business Services
Acara is a premier provider of recruiting and workforce solutionswe help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, employer branding, and workforce services worldwide. At Acara, we see fit. Learn more at acarasolutions.com. Acara is an Aleron company. Learn more at aleroninc.com. Our values: Were supportive. ...We value our employees, encourage them to succeed, and reward their positive efforts. Were principled. We demonstrate respect for moral principles and ethics. Were defined by actions of honesty, integrity, fairness, equality, dignity, diversity, and individuality. Were accountable. We take ownership of our actions. Whats more, we take ownership of our results. Were engaged. Were seasoned pros who bring our best selves to work, and we encourage others to do the same. Were transparent. Were an endless stream of open communication to our employees, clients, suppliers, and partners. Were all in. We are 100% committed to sustaining growth and achieving success.
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The job skills required for Service desk technician include Service Desk, Active Directory, VPN, TCP/IP, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.