Acara Solutions is looking for a Regional Operations Coordinator for our client located in Cary, NC

• This position is in the Client customer care center, it is not a typical call center position.
• Acting as a Regional Operations coordinator you will partner with Client customers, the Internal Technical Support team, and Field Personal to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer's imaging equipment for quality patient care.
• This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution.
• They are accountable for delivering world-class customer experience by providing support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time-sensitive workload.
• This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
• Coordinate the planning and delivery of systematic service delivery call handling, service scheduling, parts ordering, appointment confirmations, improving customer confidence and driving value of Client products and services.
• Work closely with cross-functional teams to ensure a positive customer experience.
• Monitor customer requests and overall system compliance to confirm equipment readiness for patient care.
• Support on-site customer-facing personnel Regional Service Manager/Customer Service Engineer in meeting customer expectations as needs vary throughout the system lifecycle.
• Document customer satisfaction issues and escalate through appropriate channels.
• Facilitate cross-functional awareness of customer needs between internal stakeholders to minimize unintended conflicts or negative impacts on customer operations

Required Skills / Qualifications:

• Minimum of an associate degree
• Minimum of 2 years' experience in a customer relationship-related role, in a fast-paced environment.
• Minimum of 2 years' experience in a mix of advanced customer service, outside of entry-level positions, and call centers.
• Minimum of 2 years' experience in administrative and customer service in various industries.
• Minimum of 2 years' experience in communicating ideas and rationale to internal teams and customers.

Preferred Skills / Qualifications:

• Minimum of 3 years' experience in practical Customer Support supporting Healthcare, educational, industrial, construction, mechanical, or electrical industries.

Job Types: Full-time, Contract

Salary: $21.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cary, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service or call center: 2 years (Required)

Work Location: One location