Overview

Hi there, from Acacia Counseling and Wellness! Thank you for considering joining our team and community. Acacia Counseling and Wellness is a leading provider of outpatient, university mental health support. We specialize in serving university students, faculty, and staff, as well as the greater community.

It is a big decision to pursue a new opportunity, so we want to be candid about what you can expect from us. At Acacia, we are committed to building a culture where amazing people (like you!) can do their best work. If you’re ready to put your passion into action, grow your career and help to develop and encourage our university communities, you’ve come to the right place. We prioritize our core values and you’ll see that they are mirrored within every Acacia team member you meet: we are passionate, inclusive, supportive, growth-oriented, and we find importance in laughing, smiling, and having fun together. We are seeking a Front Office Coordinator who will contribute to a positive client experience by providing excellent customer service to all clients and providers.

Responsibilities

• Adhere to HIPAA policies and honor patient confidentiality 
• Provide assistance in the day-to-day administration of the office 
• Represent the office in a friendly and professional manner 
• Answer, screen, and respond to incoming phone calls from clients, potential clients and referrals 
• Schedule and maintain client and provider schedules 

• Maintain effective and professional communications with clients via text, email, face-to-face and phone 
• Conduct insurance verifications
• Receive and process copay collections
• Assist the Office Manager in payment reconciliation and outstanding balance collections 
• Front office duties: opening/closing the office, light stocking and cleaning 
• Additional administrative tasks as assigned

Qualifications

• Associate's Degree or equivalent
• 2 years of experience in an administrative or organizational support role 
• 2 years of customer service experience
• Experience within a healthcare setting preferred 
• Excellent interpersonal and written/verbal communication skills 
• Technologically proficient confident navigating G-Suite (Gmail, Sheets, Docs, Meets, etc.)
• Ability to work in a fast-pace, team-oriented environment
• Demonstrated problem-solving skills
• Strong organizational skills and attention to detail

We offer a robust benefits package that includes:

• Healthcare (Medical, Behavioral, Dental and Vision)
• Employee Assistance Program
• Life & Disability Insurance
• 401(k) Retirement Plan with Employer Matching
• Tuition Reimbursement
• Paid Parental Leave
• Holidays & PTO accrual starting at 15 days per year